Salesforce Systems Administrator

ALTOUR , we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible.

That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

We are seeking a highly organised and proactive Salesforce System Administrator to join our dynamic and fast-paced events team. This role plays a critical part in supporting the configuration, management, and maintenance of Salesforce campaigns that underpin our event operations. You will help ensure that all event-related data is captured accurately, workflows run efficiently, and campaign activities are executed flawlessly across both virtual and live events.

As a key support function, you will assist with campaign setup, user support, troubleshooting system issues, and maintaining data integrity to enable effective reporting and decision-making. You will collaborate closely with Events, Marketing, IT, and internal client stakeholders to streamline processes, enhance communication flows, and ensure that all event activities meet both logistical needs and strict pharmaceutical compliance standards.

This role is ideal for someone who enjoys problem-solving, thrives in a detail-oriented environment, and is passionate about using Salesforce to improve operational efficiency and event delivery.

• Assist in the setup and administration of event campaigns (predominantly virtual) within Salesforce, ensuring accurate configuration and timely execution.
• Load and manage campaign data, including registration records, attendance tracking, and customer engagement updates.

• Support the editing and updating of marketing content used in event invitations, reminders, and follow-up emails within campaign templates.
• Coordinate with the Salesforce specialist and event team to ensure communications are accurate, timely, and audience-appropriate.

• Monitor Salesforce for data errors, duplicates, or missing fields that may impact campaign execution or reporting.
• Flag issues to the relevant teams or proactively resolve them when within scope.

• Perform post-event data reconciliation and clean-up, ensuring attendee information, participation status, and survey results are accurately logged.
• Support quality control reviews to maintain the integrity of Salesforce data and event records.

• Assist in resolving technical issues related to campaign delivery, such as automation errors, incorrect email triggers, or form submission problems.
• Collaborate with the Salesforce specialist and clinical events team to address and resolve campaign challenges.

• Troubleshoot and respond to customer inquiries related to event registration, attendance confirmation, and certificates.
• Log and track issues in line with internal escalation processes, ensuring professional and timely communication with HCPs or event delegates.