Senior Pensions Transformation Manager; FTC till end

Overview

End Date Monday 02 March 2026

Salary Range £76,194 - £89,640

Flexible Working Options We support flexible working – details available on request.

Flexible Working Options Job Share

TITLE:

Senior Pensions Transformation Manager

LOCATION(S):
Bristol / Edinburgh / Halifax / Leeds

HOURS:

SECONDMENT UNTIL END OF 2026

WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

Are you passionate about shaping the future of pensions operations and delivering strategic change at scale? Do you have an inquisitive mindset? Are you prepared to challenge the status quo?

Reporting to the Head of Pensions Operations, the role is accountable for driving material, end‑to‑end change across our systems, processes, governance and suppliers, ensuring improvements are prioritised, controlled and embedded into BAU. This includes simplifying and automating where appropriate, strengthening operational resilience, and delivering measurable efficiency and improved member outcomes.

This role is ideal for a highly motivated leader who thrives in complex environments, enjoys shaping outcomes, and is ready to play a pivotal role in the continued evolution of our change initiatives, and continuous improvement of pension administration processes. Working closely with the Head of Pensions Operations and our suppliers, you’ll help develop the future of Member Services in a dynamic and evolving pensions landscape.

Day to day, you will be responsible for the following:

• Deliver the transformation roadmap for pensions operations, ensuring all change initiatives (systems, data, processes, governance, digital engagement) align with long term business and trustee strategy.
• Assess the current operating model and design enhanced future state models covering people, process, systems, controls, and service delivery. Lead the planning and implementation of operating model reforms.
• Identify and prioritise opportunities for simplification, automation, and digitisation utilising AI tools and streamlined calculation methodologies.
• Bring an external, market leading perspective, using industry insight, benchmarking and innovation to continuously challenge the status quo.

• Provide strategic leadership over pensions change activity, supported by colleagues responsible for project delivery.
• Ensure operational change is prioritised effectively, risks are understood and managed, and benefits are realised.
• Drive readiness planning, adoption and embedding of change across Member Services and suppliers.

• Manage relationships with Trustees, internal stakeholders and third-party pension administrators, presenting clear, evidence-based recommendations, constructively challenging and influencing outcomes.
• Ensure suppliers introduce and adopt modern, technology enabled administration solutions that improve efficiency, resilience and member experience.

• Own the transformation agenda within the appropriate risk and control framework, ensuring regulatory and legislative requirements are met.
• Develop team capability, creating a sustainable pipeline of delivery and change talent.
• Seek continuous improvement, efficiency and control across pensions operations.

Experience & capability

• Proven experience leading large scale operational, digital or transformation programmes within pensions, financial services or a closely related regulated environment.
• Demonstrable evidence of shaping operating models, not just delivering projects.
• Strong experience influencing and challenging suppliers, Trustees and senior stakeholders.
• External market awareness, including pensions administration technology, innovation and digital member engagement.
• Experience operating at senior levels, including exposure to Trustee Boards, ExCo level or equivalent governance forums.

• Strong leadership capability, with experience building and leading high performing teams through change.
• Excellent negotiation, influencing and…