General Services Manager

• Full time
• Monday
  -Friday
• Competitive salary depending on experience
• Free parking
• Opportunities for professional development
• Plus our Sodexo employee benefits package

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are currently seeking a dedicated and dynamic General Services Manager to join our team and play a key role in driving excellence and innovation.

• Lead and oversee the delivery of integrated facilities management services, including catering, cleaning, security, waste management and administration.
• Manage, motivate and develop a team of six direct reports, ensuring excellent service delivery across all departments.
• Build and maintain strong relationships with clients and key stakeholders, acting as a trusted point of contact.
• Take responsibility for the day-to-day management of site operations, ensuring services meet agreed standards, contractual requirements and performance targets.
• Oversee catering operations, ensuring high standards of food quality, hygiene, allergen management and customer service.
• Ensure compliance with Food Safety, HACCP, COSHH, Health & Safety and environmental legislation.
• Take ownership of site safety, including risk assessments, incident reporting, audits and corrective actions.
• Oversee security operations, ensuring incidents, concerns and non-compliance are appropriately managed and reported.
• Ensure effective waste management processes, including the safe handling and disposal of hazardous waste.
• Manage budgets, financial performance, labour costs, forecasting and operational efficiencies, ensuring agreed financial targets are achieved.
• Review staffing levels, rotas and resources to maintain effective service delivery across all departments.
• Lead recruitment, induction, training and performance management, supporting colleague development and succession planning.
• Promote learning and development opportunities, including apprenticeships and professional qualifications.
• Conduct regular team meetings, one-to-ones and performance reviews, providing clear direction and support.
• Monitor service performance through audits, inspections, customer feedback and operational reporting.
• Lead regular client meetings, presenting operational updates, performance results and improvement plans.
• Develop and maintain business continuity and emergency preparedness procedures.
• Identify opportunities for continuous improvement, innovation and business growth.
• Promote sustainability, social value and efficient working practices across the operation.
• Maintain a visible, hands-on leadership approach, supporting teams and resolving operational challenges when required.

• Proven experience in a General Services Manager, Facilities Manager or similar senior operational management role.
• Strong knowledge and experience of facilities management, ideally across catering, cleaning, security and waste services.
• Demonstrable experience leading, motivating and developing multidisciplinary teams.
• Food Safety Level 3 qualification – essential.
• IOSH Health & Safety qualification.
• Strong knowledge of HACCP, allergen management, COSHH and risk assessments.
• Experience working within a regulated, compliance-focused environment.
• Good commercial awareness, including experience managing budgets, financial performance, labour costs and operational targets.
• Proven experience building and maintaining strong client and stakeholder relationships.
• Excellent leadership, communication, influencing and negotiation skills.
• Experience managing recruitment, performance, training and colleague…