Ownership & Commercial Co-ordinator

Are you an experienced housing professional with a passion for delivering exceptional customer service and leading high-performing teams? We're looking for a Home Ownership & Commercial Co-ordinator to join Together Housing and play a key role in delivering high-quality services across our home ownership, leasehold and commercial property portfolio.

This is a fantastic opportunity to lead a dedicated team, work collaboratively across the organisation and ensure our customers receive an outstanding service while driving performance, maximising income and ensuring compliance with current legislation.

Together Housing Group:We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non‑profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion:As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link
- Equality and diversity
- Together Housing Group

• Lead and support the Home Ownership & Commercial team, creating a positive, customer-focused and high-performing culture.
• Oversee the day-to-day management of shared ownership, leasehold, home ownership and commercial properties.
• Ensure the efficient management of shared ownership sales and resales, leasehold services and commercial lettings.
• Drive service performance, monitoring key targets and implementing improvements to maximise customer satisfaction and income collection.
• Manage leasehold and commercial agreements, ensuring compliance with current legislation, policies and best practice.
• Oversee lease extensions, freehold sales, rent reviews, legal enquiries and lease breaches, working closely with solicitors and other stakeholders where required.
• Work collaboratively with Asset Management, Compliance, Development, Sales, Finance and Neighbourhood teams to deliver seamless services for customers.
• Lead on Section 20 consultation processes, ensuring statutory requirements are met and customers are kept informed throughout.
• Monitor budgets, service charges and operational performance, ensuring value for money and effective financial management.
• Build and maintain strong relationships with customers, contractors, legal representatives and external partners.
• Identify opportunities to improve processes, enhance customer journeys and drive continuous service improvement.
• Keep up to date with changes in housing legislation and ensure services remain fully compliant.

• Experience working within the housing or property sector in a home ownership, leasehold or commercial property management role.
• Proven experience of leading, motivating and developing a successful team.
• Strong knowledge of shared ownership, leasehold management, commercial property management and relevant housing legislation.
• Experience of managing service charges, income recovery and legal processes relating to home ownership and leasehold services.
• Excellent communication and relationship-building skills, with the ability to work confidently with customers, colleagues and external stakeholders.
• Strong organisational skills with the ability to manage competing priorities and deliver results.
• A proactive, solution-focused approach with excellent attention to detail.
• Good IT skills and experience of using housing management systems and Microsoft Office.
• A recognised housing qualification,…