Complex Lives Coordinator

Complex Lives Coordinator
Job

Hours:

3 full days and 2 half days per week. 26-30 hours
Responsible to:
Service Manager
Salary:
£14.50-£16.50 per hour
About Happy Days:
Our client supports and empowers people who are homeless or in crisis to live independent and purposeful lives. Their services include the Complex Lives Drop-In, Winter Shelter, Residential Support Service, High Tolerance and Harm Reduction projects, Jubilee House, and Supported Accommodation.
Role

Purpose:

The Complex Lives Coordinator will provide person-centred, housing-focused support to help residents sustain their accommodation, develop independence and improve their health and wellbeing. The role also involves planning and delivering meaningful activities, including one-to-one sessions, trips out and group activities, to build confidence, reduce isolation and encourage community involvement.
Working within a trauma-informed, strengths-based and high-tolerance harm reduction approach, the post holder will build trusting relationships while promoting safety, independence and positive change.

Key Responsibilities:

• Support residents to maintain their accommodation, sustain their tenancies and develop independent living skills.

• Provide practical housing support, including assistance with benefits, budgeting, housing-related issues and maintaining a safe living environment.

• Develop and review individual support plans and risk assessments, supporting residents with their health, wellbeing, appointments, relationships and access to services.

• Advocate alongside residents to improve access to services and remove barriers.

• Plan and deliver meaningful activities based on residents' interests, needs and aspirations, including one-to-one sessions, individual trips out and group activities.

• Support residents to access community facilities, leisure opportunities, local groups and volunteering.

• Identify safeguarding concerns, follow organisational safeguarding procedures and report concerns to the Designated Safeguarding Lead.

• Complete safeguarding referrals, incident reports and relevant documentation as required.

• Contribute to multi-agency meetings, including MEAM and safeguarding forums where required.

• Develop effective working relationships with housing, health, substance use, safeguarding, social care and community partners.

• Challenge barriers within systems where they prevent residents from accessing appropriate Maintain accurate, timely and confidential records using the in house electronic case management system (CDP Soft).

• Complete support notes, housing records, risk assessments, incident reports and other required documentation.

• Contribute to the monitoring and review of support plans, individual progress and service outcomes.

Person Specification:

Essential       
• Experience supporting adults experiencing homelessness, multiple disadvantage or complex needs, including trauma, substance use, mental health challenges or social exclusion.

• Understanding of trauma-informed practice, harm reduction and strengths-based approaches.

• Ability to build trusting, positive professional relationships with residents while maintaining appropriate boundaries.

• Ability to plan, organise and deliver meaningful activities, including one-to-one activities, individual trips out and group sessions, to promote wellbeing, independence, confidence and social inclusion.

• Understanding of tenancy sustainment and the ability to support individuals to maintain their accommodation and develop independent living skills.

• Ability to recognise, assess and manage risks, respond calmly to challenging situations and apply appropriate de-escalation techniques.

• Understanding of adult safeguarding responsibilities and the ability to identify and report…