Senior Technical CCM Application Specialist-Banking Client

Job Title:

Senior Technical CCM Application Specialist-Banking Client Experience Required

Location:

Halifax / Edinburgh – Hybrid (2 Days Onsite)

Duration: 12

Months

Rate: 550

GBP/Day Inside IR35

We are seeking an experienced Senior Technical Application Specialist to support a strategic transformation programme for a leading Banking & Financial Services client. The successful candidate will play a key role in designing, implementing, and supporting enterprise customer communication platforms that deliver secure, scalable, and high-quality customer communications across multiple banking channels.

This position requires strong expertise in customer communications technologies, document composition platforms, enterprise integrations, and technical leadership within highly regulated banking environments.

• Lead complex technical initiatives across enterprise customer communication platforms.
• Provide technical direction and architectural guidance to development teams.
• Establish best practices, governance, and technical standards.
• Drive innovation through proof-of-concept (POC) activities and solution improvements.

• Design, develop, and support enterprise communication solutions.
• Deliver scalable document generation and communication workflows.
• Enhance customer communication frameworks across digital and print channels.
• Ensure high availability, performance, and regulatory compliance.

• Design integrations between communication platforms and enterprise banking applications.
• Collaborate with business analysts, architects, and engineering teams.
• Manage dependencies across upstream and downstream systems.
• Support end-to-end solution delivery throughout the project lifecycle.
• Perform root cause analysis for complex production issues.
• Drive performance optimisation and platform stability.
• Evaluate emerging technologies and recommend improvements.
• Produce technical documentation and operational best practices.

• Work closely with business stakeholders, architects, and delivery teams.
• Translate business requirements into scalable technical solutions.
• Mentor junior engineers and provide technical leadership across the programme.

• 10+ years of experience delivering enterprise application solutions.
• Strong experience working with Customer Communications Management (CCM) platforms.
• Experience leading complex technical initiatives within Banking or Financial Services.
• Proven ability to deliver enterprise-scale transformation programmes.
• Experience working within Agile delivery environments.

• Customer Communications Management (CCM) platforms
• Precisely DOC1
• Open Text Exstream
• Engage One
• REST APIs and enterprise integrations
• Document composition and orchestration
• PDF / AFP document formats
• CI/CD and Dev Ops practices

• Banking or Financial Services
• Customer communication platforms
• Regulatory and compliance-driven environments
• High-volume customer correspondence

• Experience with document composition, post-composition, and archive solutions.
• Knowledge of digital communication frameworks.
• Experience with enterprise integration technologies.
• Familiarity with modern web technologies.
• Experience mentoring technical teams.
• Enterprise Customer Communication Solutions
• Technical Architecture Documentation
• Integration Designs
• Production Support Documentation
• Root Cause Analysis Reports
• Technical Standards and Best Practices