ServiceNow HR Software Engineer

Service Now HR Software Engineer

Salary: £47, per annum

Location:

Halifax or Leeds

Hours:

Full-time - 35 hours per week

Working Pattern:
Hybrid – at least two days per week, or 40% of time, at an office site

We’re looking for a Service Now HRSD Engineer to help shape the future of HR services. In this role, you’ll design and deliver innovative solutions that simplify processes, enhance employee experiences, and integrate seamlessly with enterprise systems. If you’re passionate about technology, collaboration, and making an impact, this is your opportunity.

• Design and develop custom solutions within the Service Now platform to meet business needs.
• Collaborate with stakeholders to translate business requirements into technical specifications.
• Participate in agile ceremonies and maintain accurate Jira stories and Confluence documentation.
• Raise change requests and manage implementation artefacts.
• Build integrations with systems such as Workday and Microsoft Azure-hosted applications.
• Support BAU queries
  , analyse production incidents, and maintain technical documentation.
• Participate in system testing, UAT, and deployment to ensure quality and reliability.
• Assist with platform upgrades
  , including skipped records and regression testing.
• Stay current with Service Now platform enhancements and contribute to continuous improvement.

• Proven experience as a Service Now Engineer, with at least 2 years of hands‑on Workday integration and development.
• Strong proficiency in Service Now technologies:
  JavaScript, Business Rules, Flow Designer, UI Policies, Document Transformation.
• Understanding of Generative AI and automation.
• Experience with integration protocols: SOAP, REST, XML, XSLT.
• Awareness of Service Now security best practices.
• Excellent problem‑solving and communication skills.
• Service Now certifications and agile methodology experience are a plus.

• Experience with Workday, SAP, GCP, plus familiarity with Git Hub, containerisation, Kubernetes, and automation.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever‑changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too.

We focus on inclusivity, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

We especially welcome applications from under‑represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.