CSS - Customer Service Specialist

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CSS - Customer Service Specialist role at Spectra Gutter Systems
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Founded in St. Petersburg, Florida in 1978, Spectra Gutter Systems has celebrated 45 years of leadership and innovation in the sheet metal and aluminum rainware manufacturing and contractor direct industry. Moved to Atlanta in 1992, the company transformed its manufacturing and distribution organization from a small regional supplier into a dominant market presence in the premier manufacturing and distribution of painted gutter rainware products in North America.

Spectra Gutter Systems operates over 35 manufacturing and distribution facilities nationwide, providing customer solutions that elevate profitability for partners.

• Stewardship
• Integrity
• People-Centric
• Innovation
• Servantship

• Safety:
  Our unwavering mission is to prioritize safety and well-being for our employees, customers, and communities, fostering continuous improvement and shared responsibility.
• Quality Assurance:
  We uphold the highest quality standards, providing products and services that exceed expectations and promote continuous improvement.
• Inventory:
  We manage inventory efficiently, ensuring timely delivery, reducing waste, and enhancing overall operational excellence.
• Customer Service Experience and Customer Business Growth:
  We build lasting customer relationships, delivering an unparalleled customer service experience through attentive, personalized, and timely support.
• Meeting Location-based Goals:
  We measure success by fulfilling goals and creating enduring positive impact through dedication and strategic planning.
• Personnel Management:
  We empower and inspire teams, attracting, developing, and retaining top talent in an inclusive culture.
• Financials:
  We pursue sustainable growth through sound fiscal management, transparency, and strategic investments, securing long‑term financial health.

As a Customer Service Specialist, you will be the primary point of contact, addressing inquiries, resolving concerns, and ensuring overall customer satisfaction. Your duties include actively listening to customers, understanding their needs, and delivering appropriate solutions on a timely and professional basis. You will troubleshoot and resolve customer complaints, develop a strong understanding of the company's products and services, and assist with order processing.

Additionally, you will maintain a positive attitude, accurately document customer interactions, and continuously pursue process improvements. By delivering exceptional customer service and contributing to customer satisfaction, you play a vital role in building customer relationships and upholding the company's reputation. You may also be responsible for ensuring customers purchase the full product mix, identifying new business opportunities, and maintaining current business, thereby supporting long‑term customer retention and company growth.

• Entry level

• Full‑time

• Other

• Wholesale Building Materials

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