Sr. Consumer Loan Specialist - Sales Customer Service

Sr. Consumer Loan Specialist - Sales Customer Service Overview & Responsibilities

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!

This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability.

As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members.

The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and break down files.
• Consistently meet or exceed loan goals.
• Be responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve any customer issues.
• Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.
• Process insurance claims, follow-ups and payments daily and maintain insurance log.
• Provide excellent customer care through daily transactions, customer inquiries and problem resolution.
• Adhere to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
• Answer incoming phone calls; check branch’s voicemail.
• Assist Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks.

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, strong communication and customer relations skills.
• Ability to work well independently, as well as a dedicated team member.
• Ability to work in a fast-paced environment and successfully navigate priorities.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license, reliable transportation, and auto insurance.
• Willingness to comply with company policy regarding employment credit check, background checks and drug screening.
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.

We offer a competitive compensation and benefits package including:

Additional benefits with Republic Finance include:

• Access to Linked In Learning's library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

Mid-Senior level

Full-time

Finance and Sales

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.