Part-time Front Desk Reception

Job Summary

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Principal

Duties/Responsibilities

• Assists Administrative Assistant/Executive Director as appropriate

Job Title

Community Receptionist

Department

Administration

Date Revised: 8/13/2024 Reports To

Director of Business Administration

FLSA Status

Non-Exempt

Job Code: 4008

Job Summary

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Principal

Duties/Responsibilities Accounting

• Assists Administrative Assistant/Executive Director as appropriate

Compliance and Safety

• Competently responds to all emergencies as directed
• Demonstrates basic understanding of emergency call system and nurse paging system

Communication

• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner

Customer Service

• Determines visitors needs in a timely manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.)
• Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
• Responds to resident requests in a timely manner
• Manages doctor appointment book
• Manages beauty and barber appointment book
• Acts as concierge for residents (calling taxi’s, handling telephone and/or cable problems, checking newspaper deliveries, etc.)

Facilities Maintenance

• Keeps lobby clean and neat, free of clutter and trash
• Oversees common bathroom, reporting soilage’s to housekeeping as appropriate
• Reports any mal-functioning equipment to maintenance

Sales

• Promptly forwards inquiry calls to Marketing or designee
• Properly documents and responds to marketing inquiries
• Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives
• Represents the community with a positive attitude and pride when interacting with potential residents and families

Training

• Participates in in-service trainings as required by state regulations

Miscellaneous

• Assists with clerical work for all departments

Education/Experience/Licensure/Certification

• High school diploma or equivalent certificate preferred.

Required Skills/Abilities

• Possesses expert knowledge of telephone system and capable of teaching others
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
• Maintains awareness of all daily activities (and changes)
• Has full knowledge of the administrative staff, ownership, and management company
• Possesses excellent verbal communication skills

Physical Requirements

In an 8‑hour workday, associate will stand/walk:
Hours at one time: 0 - 2
Total hours/day: 4 - 6
In an 8‑hour workday, associate will sit:
Hours at one time: 0 - 2
Total hours/day: 4 - 6
Associate will support/assist: (Maximum lbs):
Frequently: 0 - 10 lbs.
Occasionally: 50 lbs.
Associate will lift/carry: (Maximum lbs):
Frequently: 0 - 10 lbs.
Occasionally: 15 lbs.
Height of…