Assistant Vice President, Modernization- Middle & Business

Position: Assistant Vice President, Modernization- Middle & Large Business
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Middle & Large Business is seeking an experienced transformation leader to serve as Assistant Vice President, Modernization. This leader will own a portfolio of modernization initiatives that simplify how the business works, modernize the underwriting experience, strengthen the platforms that support it, and accelerate delivery of the capabilities our underwriters, agents and customers depend on.  Reporting to the Head of Transformation, the AVP partners across Underwriting, Product, Operations, Technology, Data, Finance and Strategy teams to shape business strategy into a sequenced modernization roadmap and deliver against it.

This role is accountable for business outcomes and success requires measurable improvement in cycle time, straight-through processing, underwriter productivity, adoption of new capabilities, and customer and agent experience.  The AVP will lead and develop a high-performing product team, while bringing structure, focus and disciplined decision-making to a modernization agenda where priorities and business needs may continue to evolve. Success requires the ability to make thoughtful tradeoffs, influence senior stakeholders, and ensure that new capabilities and ways of working are adopted and sustained.

This is an opportunity to shape a multi-year modernization agenda with broad enterprise impact, connecting strategy, technology, data, process and organizational change to meaningful business outcomes.  This role will have a hybrid work schedule with the expectation of working in an office 3 days a week in Hartford, CT or Charlotte, NC. Must be eligible to work in the US without company sponsorship.  

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Key Responsibilities  ## Modernization Portfolio Delivery
* Own the end-to-end delivery of a portfolio of modernization initiatives spanning underwriting, product, operations, and technology, from business case through benefit realization.
* Build shared accountability for committed outcomes, value targets and delivery milestones, surfacing risks early and enabling timely decisions.
* Establish clear governance, success measures and executive reporting that make progress, risks, decisions, and impact visible without adding overhead.
* Manage risks, cross-initiative dependencies, investment tradeoffs, adoption impacts and change saturation across the portfolio.  ## Underwriting Experience & Platform Modernization
* Partner with underwriting and technology leaders to modernize the underwriting workflow, desktop tooling and supporting platforms.
* Improve the day-to-day experience of underwriters and the agents and brokers they serve, measured through quote speed, submission throughput and ease of doing business.
* Sequence platform investments so business capability is delivered incrementally rather than in multi-year waves.  ## Process Simplification
* Identify and remove handoffs, rework, manual touchpoints and low-value controls across core business processes.
* Lead process discovery and redesign with business teams, ensuring redesigned processes are adopted and sustained.
* Quantify the productivity, quality and expense impact of simplification and ensure redesigned ways of working are adopted, reinforced and sustained after implementation.  ## Data & AI Enablement
* Identify where automation, intelligent document processing and AI-assisted workflows can materially change how work gets done in underwriting and operations.
* Partner with data, analytics and technology teams to move promising use cases from proof of concept into production at scale.
* Build the business case, adoption plan, controls discipline and sustainment approach needed for these capabilities to be adopted and used with confidence.  ## Strategy & Roadmap
* Define the multi-year modernization roadmap for Middle & Large Business and refresh it as business priorities and market conditions change.
* Build business cases and value realization plans that support annual planning and investment decisions.
* Track industry, competitor and technology developments in commercial insurance and translate relevant developments into concrete opportunities for the business.  ## Executive Stakeholder Leadership
* Act as a trusted advisor to senior business and technology leaders,…