Commercial Lines Associate Account Manager

Company Overview

World Insurance Associates ("World") is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long‑term financial goals.

Founded in 2011, World is one of the fastest‑growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specialises in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

The Associate Account Manager supports the day‑to‑day management of middle‑market and large accounts by assisting with routine service activities, renewal coordination, and the maintenance of accurate policy and client records. This role requires a strong focus on delivering responsive, high‑quality service to both external clients and internal team members, contributing to overall client satisfaction and account retention.

• Set up and maintain account details, contacts, and policy information in EPIC
• Summarise loss history
• Summarise current programmes and expiring exposures
• Leverage templates and system‑generated letters to draft proposals, stewardship reports, and other presentations / reports related to large and complex clients with guidance from an Account Manager or Account Executive
• Create premium billing allocations and review carrier invoices
• Coordinate and finalize policy and endorsement checks; can review coverages and identify differences
• Coordinate audits and effectively resolve audit disputes
• Document and process cancellations and non‑renewals
• Possibly responsible for ordering loss runs, generating proofs, endorsement and audit review

• 0–2 years’ experience in Commercial Property and Casualty

• Licensed or obtaining state Property & Casualty insurance licence

• Knowledge of Excel, Word, and other MS Office products to include basic formatting
• Able to learn coverage fundamentals
• Dedicated to meeting the expectations and requirements of co‑workers and clients; able to quickly find common ground and solve problems
• Seeks to obtain industry information, new product information, coverage and technology to continuously improve knowledge performance
• Strong written, oral, and interpersonal communication skills
• Able to follow a well‑established and familiar set of activities and/or processes to derive a solution
• Sets priorities and manages workflow to ensure effective, timely, and efficient service delivery
• Works to achieve stated objectives and delivers results at the close direction of a senior team member

• HS Diploma or equivalent

Office work involves working at a desk most of the time, using a stand‑up/sit‑down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honoured to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.

In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.