Restaurant Shift Leader

Restaurant Shift Leader role at Rackson Restaurants

The Shift Leader oversees all restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety. The Shift Leader works hands-on as needed, partners with the Management Team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures.

• Oversee all restaurant activities during the shift to ensure smooth operations, outstanding guest service, and adherence to brand standards for service, food quality, and safety.
• Interact with guests, supervise staff, manage cash handling, and maintain cleanliness and safety.
• Plan and execute shift operations efficiently; manage labor tracking; ensure compliance with cash control and food safety guidelines; maintain brand image through cleanliness and service.
• Lead with empathy and teamwork; partner with the Management Team to execute the business plan; provide training and guidance to team members; resolve issues promptly.
• Identify and develop talent for future roles.
• Ensure compliance with labor laws and regulations.
• Support the business hands-on as needed (e.g., preparing food, serving guests, cleaning).
• Other duties as assigned.

• Demonstrates self-awareness and the ability to motivate self and others
• Proactively seeks and accepts feedback
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations
• Ensures adherence to brand standards for service, food quality, and safety
• Creates a supportive environment for team members to excel
• Interacts with guests and resolves concerns promptly and effectively
• Treats employees with respect and recognition
• Manages sales and labor tracking within Rackson systems
• Ensures cash handling procedures are followed by others
• Adheres to food and cash control guidelines
• Maintains cleanliness, maintenance, and service standards to uphold brand image
• Plans and executes shift operations efficiently
• Follows company guidelines for cost control and resource utilization
• Leads with empathy, fairness, and a focus on teamwork
• Identifies and develops talent for future roles
• Applies financial understanding to improve business decisions
• Manages shift activities for operational excellence
• Ensures compliance with labor laws and regulations
• Supports the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties
• Other duties as assigned

• Must be at least 18 years of age
• High school diploma or equivalent restaurant management experience
• Previous fast food restaurant experience required
• Communication in English is required;
  Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed
• Willingness to learn all areas of restaurant operations and work multiple stations
• Ability to display positive attitude and a genuine desire to serve others
• Ability to treat others with respect and care
• Strong communication skills, including verbal communication in Spanish and/or English
• Self-motivated and action-oriented; attitude that embraces learning
• Willing to admit mistakes, take accountability, and fix issues
• Prompt and regular attendance on assigned shifts; dependable and reliable
• Must have reliable transportation to work and to company events/meetings
• Must be available to work a variety of days/times including weekends, evenings, and holidays
• Physical requirements:
  
  Lift, move, carry, and stack cartons up to 50 pounds; stand for long periods; frequent bending and reaching; exposure to fluctuating temperatures; hazards include slips, trips, burns, cuts, abrasions, and falls
• Reasonable accommodations:
  May be made to enable individuals with disabilities to perform essential functions

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

Hamden, CT (BK 142; 752197 Dixwell Ave, Hamden, CT 065)