Store Manager, Retail & Store Manager

Join to apply for the Store Manager role at Kohl's.

2 days ago Be among the first 25 applicants.

As Store Manager, you will provide oversight and leadership for the entire store team. You are the primary leader for delivering customer experience and associate engagement. You will teach, coach, and develop associates to deliver excellent service, merchandising expertise, and consistent operational execution. You will be accountable for the overall results and success of all key performance measures, with a primary goal of driving sales and profitability.

• Guide profitable sales, meet store financial plans, and accomplish performance goals through strategic decisions and leadership of the store team.
• Achieve payroll plan by managing store schedules, monitoring labor costs, and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed.
• Recruit and make hiring, pay, and termination decisions for all levels of store personnel including management.
• Manage associate relations issues including performance management, and ensure associates follow company policies.
• Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices, and other responsibilities, holding all associates accountable to individual goals.
• Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates.
• Ensure sound inventory management through an accurate shipping and receiving process, completing all required directives such as price changes and ticketing procedures.
• Prevent loss by educating associates, monitoring store activity, maintaining product protection standards, and partnering with Loss Prevention.
• Ensure store merchandising standards follow visual direction, making decisions about and adaptations to merchandising based on the layout and store needs; display products clearly and compellingly.
• Maintain appropriate levels of product on the sales floor by planning and directing replenishment.
• Create a compelling store experience by engaging and modeling customer service behaviors for associates, ensuring standards are exceeded.

• Managing with integrity, honesty, and fostering teamwork in an inclusive culture.
• Exercising good judgment and discernment when making decisions; involving partners as needed.
• Modeling, enforcing, and guiding associates.
• Demonstrating and coaching a customer service mindset, including techniques and issue resolution.
• Ensuring operational standards, proper signage, and merchandising presentation.
• Monitoring and adjusting resources to support customer needs and workload.
• Assessing KPIs to make informed business decisions.
• Managing talent through hiring, training, developing, and supervising.
• Handling multiple tasks within time frames.
• Training and reinforcing policies, procedures, and safety standards.
• Other responsibilities as assigned.

• Must be 18 years or older.
• Experience supervising 20+ associates, including performance management and employment decisions.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving skills.
• People management and talent development abilities.
• Flexible availability including days, nights, weekends, and holidays.

• Retail experience, preferably in a managerial role.
• Supervising 50+ associates, with performance management responsibilities.
• College degree or equivalent experience in retail or related industry.