Grocery Store Manager — Lead & Customer Service

Position Overview:

As a Store Manager you will be responsible for planning and executing the day-to-day operations of the grocery store. You will be responsible for developing strategies to improve customer service, drive store sales and increasing profitability.

RESPONSIBILITIES:

• Builds and maintains customer satisfaction with the product and services offered by the company
• Maintain a happy, full, fresh and clean sales floor department
• Ensuring all products and displays are merchandised effectively to maximize sales and profitability per department
• Follow company marketing plan and ensuring product freshness, minimal shrink while optimizing sales
• Communicating company, department and job specific information to all associates
• Adhering to departmental and store budgets in alignment with Fiscal Year projections
• Writing the yearly budget in accordance with sale projections, labor/staffing needs etc.
• Completing weekly sales projection sheets
• Participating in departmental meetings, leadership meetings etc. to ensure alignment on store growth and development
• Hiring appropriate team members to fill store needs for maximum customer service
• Ensure pricing is accurate and following allocated budget
• Maintain sales floor, preparation, equipment and storage areas that are clean, orderly and meeting company and health department standards at all times
• Coordinate repair and maintenance work with vendors, equipment suppliers and technicians
• Ensure timely and consistent training for new hires, promotions, performance opportunities
• Serving as a coach and mentor to all team members; identifying and recommending teammates for higher levels of responsibility
• Recommend and perform corrective steps for below acceptable teammate behaviors on the job in the absence of management
• Schedule personnel to meet customer demands, while maintaining company budgets for all applicable departments
• Adhere to all company safety standards
• Perform other duties as assigned by leadership

Environment:

• Ability to work in varying temperature-controlled environments.

Schedule:

• Days TBD based on business needs.
• Flexibility to work various shifts, as needed including evenings, weekends and holidays.

Pay:

• $70,000 plus depending on experience

Experience:

• Preferred:
  One (1) – three (3) years store manager experience
• Preferred:
  Five (5) years’ grocery or equivalent experience
• Serve Safe certification or comparable and or the ability to complete with-in 90 days of hire.

Skills:

• Physical abilities:
  May be required to lift up to 80-85lbs.; standing, bending, lifting and twisting for up to 90% of your shift; frequently lifting product from various heights including floor level to over your head;
  Ability to stand or walk at least 10 hours daily; working in various temperature controlled environments; walking on a variety of flooring such as concrete, tile, carpet etc
• Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis
• Organizational Skills: Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines
• Working in a team based environment: Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality
• Quality: Maintain integrity and high standards of product handling from all perspectives
• Safety Culture: Maintain and drive safety policies; driving for accountability of safe practices throughout shift