Client Partner

The Strategic Account Director is accountable for the growth, relationship strength, and overall performance of one or more large strategic accounts. The role will focus on expanding senior-level client relationships, identifying and converting upsell and cross-sell opportunities, managing globally distributed teams, strengthening customer satisfaction, and ensuring the overall health of the client relationship.

The ideal candidate will bring a positive, results-oriented leadership style and a strong “change agent” mindset. This individual will challenge convention and help move the organization and its clients toward new opportunities, approaches, ideas, and perspectives.

LTM combines deep industry knowledge, technology capabilities, and a strong partner ecosystem to help clients modernize their businesses and accelerate digital transformation. We work with organizations to reimagine operating models, adopt cloud and data-led solutions, improve customer experiences, and deliver measurable business outcomes through innovative technology and consulting-led engagements.

• Develop and execute account strategies that drive long-term, profitable growth and position LTM as a trusted thought partner and business leader within the account.
• Leverage strong industry and domain knowledge to understand the client’s business aspirations and challenges and design comprehensive transformation propositions.
• Build and manage strong relationships across multiple levels of the client organization, with particular emphasis on C-suite and executive leadership stakeholders.
• Create opportunities to position LTM’s credentials, capabilities, assets, and value propositions; qualify and prioritize opportunities to maximize win probability.
• Own the long-term account strategy and goals at the business unit and corporate levels, and lead the account team toward common growth, delivery, and relationship objectives.
• Drive upsell and cross-sell initiatives across services, solutions, and geographies while maintaining a strong focus on client value and measurable outcomes.
• Connect and guide global, multidisciplinary teams, partners, and alliances across the full engagement lifecycle.
• Provide oversight of account performance, including revenue growth, profitability, P&L, pipeline, delivery governance, customer satisfaction, and risk management.
• Lead or contribute to responses for RFPs and other strategic pursuits, with a focus on innovative solutioning and differentiated business and commercial models.

• 10+ years of experience managing, growing, and expanding key Fortune accounts.
• Demonstrated success in account growth, relationship management, and executive stakeholder engagement.
• Established connections with CXOs and senior executives, with the ability to build credibility as a strategic advisor.
• Strong understanding of digitally enabled business transformation, including the ability to visualize and shape transformational solutions based on customer goals, new business models, and disruptive technologies.
• Proven experience managing and connecting global multidisciplinary teams, partners, and alliances across engagement life cycles.
• Sound operational capabilities, particularly in P&L ownership, account governance, commercial management, forecasting, and performance management.
• Proven exposure to outsourcing deals and consulting engagements, with a track record of scaling business across a managed portfolio.
• Good understanding of emerging industry trends and new business models…