Collections Specialist

ABOUT GOWLING WLG
At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values:
Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE
The Collections Specialist is responsible for providing overall collection support for Matter Billing Professionals (MBP), including collection of outstanding accounts in assigned portfolio, assisting with cash receipt allocation, identifying issues and developing solutions for delinquent accounts.

This position can be based in any of our Canadian offices!

RESPONSIBILITIES
MBP Portfolio Collections

Manage the collection requirements for assigned MBP including, initiate collection action through monthly review of planned course of action and contacting each client as required.

Prepare correspondence related to delinquent accounts according to the firm’s collection policy.

Investigate disputed delinquent account balances and prepare account reconciliations, as required for MBP or clients.

Produce various reports regarding collection efforts, results, and clients in arrears.

Maintain accurate and up to date client notes in the collection software; documenting payment promises, pertinent account details and scheduling follow up with clients or MBP.

Meet with MBP to provide client status updates and discuss any issues/concerns with respect to timeliness of payments.

Assist Cash Receipts Team with the allocation of payments as outlined in the cash receipts policy.

Prepare forms as needed (write off, trust, bill cancellations, etc.).

National Client Collections

Manage the overall collection of client accounts involving multiple offices and practice groups.

Maintain accurate and up to date client notes in the collection database documenting payment promises, pertinent account details and scheduling follow up with clients.

Assist Cash Receipts Team with the allocation of payments by following up with assigned clients.

Collaborate with peers to ensure appropriate information is being relayed to MBPs as needed.

Work with MBP and E-Billing Clerks to ensure all invoices are submitted in client payment portal and payment is received within the agreed e-billed client payment terms.

Prepare forms as needed (write off, trust, bill cancellations, etc.).

Assist Cash Receipts Team with the allocation of payments as outlined in the cash receipts policy.

QUALIFICATIONS

Minimum 3 years experience working with clients in credit and collections, or experience in a professional services environment.

High School Diploma with 4+ years related work experience; college diploma in accounting or business an asset.

Knowledge of accounting/collections software and banking procedures; basic knowledge of accounting principles.

Bilingualism (French/English) is considered a strong asset

Capacity to work independently, as well as in a team environment.

Ability to communicate effectively with Firm members and external clients in a professional manner, providing outstanding service (internal and external).

Ability to effectively resolve demanding multi-layered situations with good judgement, tact and diplomacy.

Strong organizational, time management skills and the ability to prioritize and multi-task to meet strict deadlines in a fast-paced environment.

Exceptional attention to detail.

Strong interpersonal and teamwork skills.

Computer literacy, including effective working skills of MS Office particularly Word & Excel.

BENEFITS/PERKS
Gowling WLG’s total rewards program is designed to foster a culture where high…