Receptionist & Administrative Assistant

Position: Receptionist & Administrative Assistant #8888

POSITION SUMMARY

The Receptionist / Administrative Assistant serves as the first point of contact for visitors and callers to ASI Group Ltd., providing exceptional front-line service and efficient administrative support to internal teams. This role is responsible for ensuring smooth daily operations at the office, supporting team members with a variety of clerical tasks, and upholding ASI’s professional image and standards. The Receptionist also plays a key role in maintaining a well‑organized, clean, and welcoming office environment.

TRAVEL

REQUIREMENTS

• This position requires minimal travel. Occasional errands within the Stoney Creek/Hamilton area may be necessary.
• Access to a personal vehicle is required when a company vehicle is unavailable.

KEY RESPONSIBLITIES Reception Duties

• Answer and direct incoming calls; take and relay messages.
• Greet and direct all visitors professionally.
• Process and track incoming/outgoing courier packages and daily mail

Office and Facility Support

• Maintain inventory and stock of office, kitchen, copy room, and boardroom supplies.
• Ensure cleanliness and organization of common areas, including the kitchen and visitor areas.
• Prepare meeting rooms, including coordinating refreshments and accommodation for dietary restrictions.

Administrative Support

• Provide administrative assistance to managers and staff.
• Coordinate travel arrangements (flights, hotels, car rentals).
• Process and proof reports, correspondence, proposals, and invoices.
• Support project documentation, closeouts, and proposal submissions.
• Record and maintain employee training files and databases.

Compliance & Records Management

• Administer WSIB Clearance Certificates, Certificates of Insurance, and ISO documentation.
• Maintain organized filing systems (both digital and physical).
• Participate in AODA and other required annual training.
• Review and be familiar with office emergency protocols annually. Act as a point of contact during emergencies, including paging if required.

Other Duties

• Operate office equipment and arrange servicing as needed.
• Allocate new telephone extensions for onboarded employees, set up phones
• Record and distribute meeting minutes.
• Print, copy, and bind documents.
• Maintain confidentiality with discretion and integrity.
• Represent ASI Group in a professional and courteous manner at all times.
• Other duties as assigned

COMPETENCIES

• Strong verbal and written communication skills
• High attention to detail and accuracy
• Organizational and time management skills
• Ability to multitask and prioritize effectively
• Professional and courteous demeanor
• Flexibility and adaptability to changing priorities
• Skilled in conflict resolution and maintaining professionalism under pressure

Education & Experience Requirements

• Some experience or exposure in administrative or clerical roles, an asset
• Some experience or exposure in a reception/front desk position, an asset
• Post‑secondary education in Office Administration or a related field
• Proficient in Microsoft Office (Word, Excel, Outlook);
  Adobe Acrobat Pro, Corel Draw an asset
• Valid G Driver’s License
• Knowledge of ISO 9001 and 45001 standards is an asset

Key Performance Indicators (KPIs)

• Accuracy and timeliness of administrative tasks
• Client and visitor satisfaction feedback
• Office and meeting space readiness and organization
• Response time to phone and email inquiries
• Adherence to internal processes and protocols
• Compliance with document and record management standards
• Participation and completion of required training

EHC welcomes walk‑ins to our Beamsville & Grimsby offices. We are available for in‑person appointments in West Lincoln by appointment only. Please contact us by phone or email to schedule an appointment today!

Lincoln

Grimsby

West Lincoln

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