Leasing & Admin

Reports to:
Property Manager

At Medallion we strive for success and we recognize it takes a great team to do that. We look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the role that they play to make Medallion a forward thinking, thriving firm.

Our Leasing & Admin work together with our management team members and are responsible for Leasing our available suites to prospects looking for a place to call home.

• Respond to all leasing inquiries through email, telephone calls and walk-in traffic
• Conduct Community Tours
• Manage and execute all related paperwork, reference calls, and follow up as required
• Coordinate with our site teams to ensure a seamless move-in experience for our residents
• Coordinate with our management and site team members to complete turnover and move-in suite inspections to ensure all suites are completely ready for residents to move-in on agreed date
• Prepare leasing reporting as required
• Keep up to date with competitive trends and offerings through continuous market analysis and routine competitor evaluations.

• Manage administrative duties related to application processing and lease administration using online systems and Yardi software.
• Maintain and safeguard resident information in compliance with privacy policies and regulations.
• Ensure deposits are collected, processed, and accurately recorded in the property management system within required timelines.
• Coordinate the assignment of resident parking spaces, visitor parking, and storage lockers.
• Oversee the administration of sublets, lease assignments, and termination notices.
• Prepare and issue rental payment reminders through follow-up calls, written notices, and in-person communication as needed.
• Address resident concerns promptly and elevate issues when appropriate.
• Provide ongoing administrative assistance to support daily property operations.
• Keep the office environment organized, professional, and well maintained.
• Other tasks needed to support Superintendent, Maintenance Team or Property Manager.

• Minimum 2 years in a customer service, sales-related role
• Professional and service-oriented approach to daily duties
• Ability to multi-task and work well under pressure
• Strong sales and closing related skills
• Yardi experience preferred
• Computer experience with Microsoft Office, specifically Word and Excel
• Desire to work with people and the ability to remain customer focused in a fast paced and constantly changing environment
• Adaptable, organized and flexible - the ability to handle different problems as they occur
• Ability to work evening and Saturdays as required