Recovery Administrator

Position: Recovery Administrator |
Support a range of Recovery administrative work streams, depending on team & business need. Join ACC in a meaningful role supporting injured New Zealanders. Permanent role with structured training, development & great benefits.

About us  Mō mātou ACC is a trusted and high'performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at
About the role  We are recruiting a Recovery Administrator to join our administration team based in Hamilton. As a Recovery Administrator, you'll support the delivery of administrative services across a range of Recovery work streams. Depending on business need, this could include coordinating referrals and support services, communicating with providers, sourcing and compiling information, or supporting responses to official and client information requests.
Your work will play a key part in helping people recover from injury and return to everyday life through accurate, timely and customer-focused administration. The specific work stream connected to this vacancy will be discussed with shortlisted candidates prior to interview.
The role has a set start date of 17 August 2026 and requires set working hours during the initial training period. Hours will be discussed during the interview process to ensure alignment with availability. The appointing salary for this role is $60,486 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and flexibility to change to a locked plan at any time.
About you  You will bring:
Experience in an administration, coordination or customer'focused role
High attention to detail with the ability to work accurately under time pressure
Strong written and verbal communication skills
A proactive, solutions'focused approach to problem'solving
Confidence working across multiple digital systems and technology tools
A collaborative mindset & commitment to quality service delivery
Ability to manage competing priorities
Demonstrate learning agility
You must hold New Zealand work rights at the time of application
Working at ACC  At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves e are some ways we encourage that:
Employee networks to support our colleagues from diverse backgrounds. The option to explore flexible working that suits your needs and ours.

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