Administrative Assistant

Position Overview
The  Administrative Assistant  will provide comprehensive administrative support to our healthcare professionals in a team setting.

Duties and Responsibilities

Booking patient appointments, greeting patients, and answering the HFHT phone line

Liaising with patients and families in a professional and compassionate manner while maintaining privacy and confidentiality

Maintaining patient records by obtaining, recording, and updating personal information

Scanning and faxing patient information and consultation reports

Liaising with practice–based primary care teams

Overseeing and monitoring room bookings and scheduling

Supporting the development of, and ongoing spread of groups

May be required to support on‑site, in‑person groups (various locations TBD in Hamilton)

Note:

The above responsibilities are not to be considered all‑inclusive.

Requirements

BA or diploma in Medical Office Administration or equivalent

Exceptional customer service, communication and organizational skills

Excellent interpersonal skills, with proven ability to work well in a team environment

Demonstrated problem solving skills and initiative

Proficient with Microsoft Office

Must be able to multi‑task and prioritize while working within a busy environment

Experience with EMR (Practice Solutions Suite) an asset

Previous experience in a clinical setting an asset

Competitive Employee Value Proposition

Healthcare of Ontario Pension (HOOPP)

Extended health care benefits including health, dental, vision & critical Illness insurance

Meaningful, purpose‑based work

12 paid Stat holidays and one (1) extra float day

Classification and Location Information
Classification:  Non‑Union

Primary

Location:

Hamilton –123 James Street N

Multi‑Site:  Yes

Employee Class:  Full‑Time

Schedule:

Monday‑Friday; 40hrs/week

Date Available:

ASAP

EEO Statement
The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity‑deserving groups. In addition, we are committed to accessibility and creating a barrier‑free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005).

Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

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