Administrative Assistant

Position Overview

The Administrative Assistant will provide comprehensive administrative support to our healthcare professionals in a team setting.

• Booking patient appointments, greeting patients, and answering the HFHT phone line
• Liaising with patients and families in a professional and compassionate manner while maintaining privacy and confidentiality
• Maintaining patient records by obtaining, recording, and updating personal information
• Scanning and faxing patient information and consultation reports
• Liaising with practice–based primary care teams
• Overseeing and monitoring room bookings and scheduling
• Supporting the development of, and ongoing spread of groups
• May be required to support on‑site, in‑person groups (various locations TBD in Hamilton)

Note:

The above responsibilities are not to be considered all‑inclusive.

• BA or diploma in Medical Office Administration or equivalent
• Exceptional customer service, communication and organizational skills
• Excellent interpersonal skills, with proven ability to work well in a team environment
• Demonstrated problem solving skills and initiative
• Proficient with Microsoft Office
• Must be able to multi‑task and prioritize while working within a busy environment
• Experience with EMR (Practice Solutions Suite) an asset
• Previous experience in a clinical setting an asset

• Healthcare of Ontario Pension (HOOPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose‑based work
• 12 paid Stat holidays and one (1) extra float day

Classification: Non‑Union

Primary

Location:

Hamilton –123 James Street N

Multi‑Site: Yes

Employee Class: Full‑Time

Schedule: Monday‑Friday; 40hrs/week

Date Available: ASAP

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity‑deserving groups. In addition, we are committed to accessibility and creating a barrier‑free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005).

Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.