Student Supports Representative - Non Student Position

Role Overview

As the Student Supports Representative, you provide front‑line service to our students at the Fennell campus and partner locations. You act as an ambassador, a collaborator, and a connector, sharing MSA information and working with other MSA staff. You listen to students’ questions and concerns, help where you can, and connect them to MSA and College resources. Because you speak with students every day, you are our eyes and ears, providing insight on common questions and issues.

You provide overall support for the office and offer administrative assistance to the management team, doing whatever is needed to keep everything running smoothly.

• Deliver and promote services, programs and opportunities for student participation and involvement to students at your campus and partner locations.
• Triage student issues and concerns, advising students on appropriate MSA and College contacts, supports and processes.
• Receive informal student feedback and share with appropriate staff to inform the Board’s advocacy platform.
• Support office functions and provide administrative support to the management team.
• Deliver MSA services including but not limited to bus pass, health and dental plan, academic supports, wellness, and life services.
• Provide general reception duties including greeting guests, answering in‑person and telephone inquiries, booking appointments, etc.
• Connect students to MSA, Mohawk College and partner resources to assist them with questions and concerns.
• Maintain accurate records on service usage as well as common questions and concerns.
• Oversee the Food Bank and Career Closet program by ensuring adequate stock, ordering supplies, processing donations and thank‑you letters, and organising food and clothing drives.
• Provide vacation, absence and other coverage for staff at the IAHS and Stoney Creek campuses.
• Participate in the planning and delivery of programs related to services.
• Provide overall office support and administrative support for the management team.

• Standard work hours are 25 hours per week.
• Travel between campuses may be required.
• Able to sit for prolonged periods.
• Ability to work independently with minimal guidance.
• Ability to work with sensitive and confidential information.

• Minimum college diploma in a field related to Office Administration or Business or a minimum of 2 years experience in an office environment, preferably in a customer service role.
• Experience in a student‑focused environment.

• Passion for working for and with post‑secondary students.
• Desire for lifelong learning.
• Ability to adapt to an ever‑changing environment.
• Proficiency in a digital environment.
• Pride in customer service, with a focus on service excellence.
• Excellent communication and interpersonal skills.
• Exceptional organisational and multi‑tasking skills.
• Excellent listening and problem‑solving skills.
• Ability to work with sensitive and confidential information.
• Ability to work independently with minimal guidance.

As part of our commitment to accessibility for all persons with disabilities, the MSA will, upon the request of the candidate, provide accommodation.

If you require accommodation at any point during the appointment interview process with the MSA, please contact People and Culture at msapeopl

The MSA seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially seeks applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialised communities, persons with disabilities, women, and persons who identify as 2

SLGBTQ+.

This is a contract term position from August 2026 to April 2027. Preferred start date would be August 2026.