Administrative Support

Position: Administrative Support 07
Position Details Job Number:

JR00064

Department:

Youth Wellness Centre Mobile Team This position may be scheduled at any of the following sites:

Youth Wellness Centre (Hamilton Downtown)
Job Type:Regular, Part time Contract Duration: (If applicable)0 months

Number of Positions:1

Union:

CUPE Local 786

Hourly Rate (Min / Max):$28.32 - $30.79

Schedule Work Days:

Monday to Friday Time of Day:

Afternoons, Days, Evenings

Shift: Hours - 6, Hours - 6.5, Hours - 7.5, Rotating Shift Start: (If applicable)
AM 09:00, AM 11:00, PM 12:00

Application Dates Opening Date:

Closing Date:

Job Description

Position Summary:

This position provides clerical and reception support to the registration, scheduling and operational functions of the Youth Wellness Centre.

Qualifications:

Grade 12 diploma or equivalent, and a minimum of a one-year college business/administrative certificateA minimum of one year experience providing administrative and reception support in a busy mental health and addiction program setting requiredA minimum of one year experience working with youth and their families preferred

Medical terminology an asset

Basic skill level in MS Word, Excel, and MS PowerPoint required

Intermediate skill level is required for spelling and typing speed of 45wpmClerical testing may be required as part of the selection process

Proven proficiency with internal systems: DOVETALE, PHS, Clinical Connect, Provider Portal, HEMMAbility to maintain excellent interpersonal relationships while handling multiple tasks

Excellent organizational and problem-solving skills

Ability for self-initiative and independence of action

Demonstrated ability you communicate in a sensitive and non-judgmental manner with youth with mental health and addictions concerns and their families

Demonstrated comfort level, experience and skill working with young people and their families.

Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect Excellent work performance and attendance record is essential

Responsibilities:

Some responsibilities include:

Maintains confidentiality and release of information in accordance with hospital policy at all times

Obligation to review and commit to applicable departmental and hospital policies and procedures at all times

Staffs the reception desk at the YWC: greets all visitors, handles telephone calls and unscheduled visits, ensuring appropriate action according to the nature of the situation, initiating referrals and relaying messages as required

Registers clients and schedules client appointments, confirming, canceling and rescheduling appointments as needed using the electronic registration and scheduling systems

Receives and processes YWC referrals-this may include fielding phone calls about referral criteria, assisting drop-ins, triaging with clinical staff, researching prior psychiatric history, creating charts, filing client documentation in the appropriate charts

Provides administrative support by typing routine correspondence, distributing mail, faxing, photocopying, emailing, scanning, and filing

Tracks petty cash for the office

Ensures all office supplies, housekeeping and maintenance requests are requisitioned in a timely manner. Ensures orderliness of main reception area and storage room.

Remains alert regarding client activity and ensures work area is maintained in a safe, organized, and presentable way at all times

Enters client data in the YWC client database as required

Reason for Posting:

This requisition is for an existing vacancy

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.We thank all applicants for their interest, however, only those selected for an interview will be contacted.

SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.
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