Job ID #32146: Cemetery Services Coordinator

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job :
  Cemetery Services Coordinator
• Union: CUPE Local 5167
• Job Description  #: 266
• Close date: 4:00 p.m. Wednesday August 12th, 2026
• Duration: 18 months
• Vacancy type:
  This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Reporting to the Cemeteries Administrative Supervisor, co-ordinate completion of all cemetery customer contracts for services and supplies provided to the public as required by provincial legislation. Co-ordinate the arrangements, verification, recording and summarizing of all interments and dis-interments, markers and foundations. Responsible for inputting all data on cemetery management software. Open and close of operational work orders.

Receives the public, answers questions and completes cemetery customer contracts from families attending the Cemeteries Business Office.

Receives and answers all cemetery-related telephone enquiries.

Provide detailed explanation of terms and conditions of customer contracts as required by provincial legislation.

Explain all Care and Maintenance Trust Funds, Cemetery By-laws and provincial legislation..

Co-ordinate and finalize details of burials, marker and foundation installations, pre-need arrangements, prepayment plans and record any and all requests.

Accept payments for supplies and services and reconcile charges for each cemetery supply and service provided and amount of payment made by Debit, Credit or Cheque.

Interact appropriately with other Divisions (i.e.., Special Income), government agencies and organizations to arrange burials, marker and foundation installations, disinterments, etc.

Provide detailed explanation of services to enquiring public.

Respond to family requests to research family history by reviewing information from records.

Receive and answer customer enquiries from public, funeral homes, other government agencies and staff.

Compiles and maintains statistical information.

Compose correspondence for both internal and external distribution.

Process and maintains all cemetery files, lot owner information, burial information, marker and monument information on computer and hard copies.

Works in accordance with the provisions of applicable Health & Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health & Safety.

Prepare Work Orders for operational staff, including interments, foundations, and all requests from family’s.

Perform other duties as assigned which are directly related to the major responsibilities of the job.

1. Previous business office experience in a customer service capacity related to duties listed above normally acquired through a combination of education and work experience.

2. Previous experience working in Cemeteries with a good understanding of Cemeteries legislation, Acts, by-laws, policies and procedures.

3. Excellent people skills and experience with an emphasis on direct customer service role in a diverse bereaved environment that includes multi-racial, multi-ethnic, multi-lingual and multi-religious families.

4. Demonstrated experience and understanding of accounting principles.

5. Demonstrated experience working in a computerized environment. Must possess excellent computer skills with above-average knowledge of MS Office Software with special emphasis on Access and Excel. Demonstrated ability to quickly and accurately…