Emergency Patient Care Unit Clerk

## Emergency Patient Care Unit Clerk Apply:
In-Person:
Charlton Campus (Hamilton Downtown):
Part time:
Posted 30+ Days Ago:
JR00057
** Position Details
**** Job Number:
** JR00057
* * Department:
** Emergency Department ED
** This position may be scheduled at any of the following sites:
** Charlton Campus (Hamilton Downtown)
** Job Type:
** Temporary (Fixed Term), Part time
** Contract Duration: (If applicable)
** 2 months
** Number of Positions:
** 1
* * Union:
** CUPE Local 786
** Hourly Rate (Min / Max):**$30.42 - $33.03
** Schedule
* *** Work Days:
** Holidays, Monday to Sunday, Weekends
** Time of Day:
** Afternoons, Days, Evenings, Nights
** Shift:
** Hours
-12
** Shift Start: (If applicable)
** AM 07:00, AM 10:00, PM 19:00
** Application Dates
**** Opening Date:
**** Closing Date:
**** Job Description
***
* Position Summary:

** This position supports the Clinical/Nurse Manager with the daily work of the unit related to patient care. This position provides administrative support services within the unit and interacts directly with patients and families as the unit receptionist. The incumbent communicates within the unit and to other hospital departments. All related duties and responsibilities adhere to the policies and procedures of the hospital and the program/department/unit.
*
* Qualifications:

*
* -2 year post-secondary diploma in medical office administration.  
-Medical terminology certificate.  
-Minimum one year, up to 2 years' experience providing administrative support and interacting with patients, families and staff in a busy healthcare setting.  
-Intermediate skill level in MS Word, intermediate skill in MS Excel, e-mail and internet searches, and excellence in medical spelling and medical terminology.  
-Clerical testing may be required as part of the selection process.

- Demonstrated proficiency in data entry and the use of patient registration and scheduling systems.  
-Accurate keyboarding skills with a minimum typing speed of 35 wpm.  
-Demonstrates excellent customer service skills by acting in a respectful, compassionate manner.  
-Ability to communicate in a sensitive and non-judgemental manner, effectively and tactfully, both in person and by telephone. Excellent verbal and written communication skills.  
-Ability to maintain composure while handling multiple tasks, frequent interruptions and stressful situations.  
-Professional, with good organization skills and problem solving, with ability to set own priorities, use critical thinking, and work with minimal supervision.  
-Effective conflict resolution skills, including the ability to diplomatically respond to all inquiries.  
-Able to work in a fast-paced environment.  
-Excellent work performance and attendance record is essential.
** Responsibilities:*
* -Provides reception duties to the unit by handling all incoming phone calls and enquiries to the unit desk in an efficient and courteous manner. Referrals are made and individuals are directed accordingly.  
-Enters all pertinent patient information into the Electronic Health Record and/or information system. Retrieves and updates patient information and communicates with housekeeping, porters and other services within the system. Prints labels, forms and census information as required. Maintains unit statistics and produces various reports related to unit activity.  
-Handles the documentation and flow of patient admissions, transfers and discharges. This includes accurately filing or forwarding related items to other hospital departments as required.  
-Assists in arranging for patient appointments, tests, procedures, and transportation as required. Completes post-discharge follow-up phone calls to families/patients as directed.  
-Maintains Bed Manager Board for the unit. Maintains downtime procedures…