Healthcare Scheduling Coordinator

Coordinate nursing and home support visits for VON Canada using scheduling software, digital tools, and clear communication. This temporary full-time role serves Visiting Nursing, Clinic, and Shift Nursing programs.

As a Client Service Associate, you will manage schedules, client referrals, updates, and inquiries while supporting quality home and community care. The role requires problem-solving, customer service, administrative coordination, and attention to changing priorities. You will work days, evenings, and weekends for 75 hours bi-weekly.

• Assign visits according to geography, client needs, and care continuity
• Process referrals, updates, and phone inquiries from care partners
• Adjust schedules for sick calls, cancellations, and admissions
• Coordinate staffing levels and forecast weekly staffing needs
• Protect confidential client and organizational information

• High school diploma required; postsecondary education preferred
• Proficiency with Microsoft Office, Outlook, faxing, and databases
• Logistics or scheduling experience;
  Alaya Care familiarity is an asset
• Healthcare or contact centre customer service experience is advantageous
• Satisfactory Criminal Records Check and possible PPE use

Bring scheduling, communication, and healthcare administration skills to VON Canada’s person-centred care services and daily visit coordination.