Client Services Assistant Substance Use Health

Support clients and visitors as a Client Services Assistant in Hamilton, Ontario, using reception, intake, scheduling, and administrative skills onsite.

Hamilton Urban Core Community Health Centre seeks a Client Services Assistant for its Substance Use Health program. You will serve as a first contact within a multidisciplinary health care team. The position supports community members through access, registration, appointments, records, and document systems.

• Welcome visitors and assess individual needs
• Schedule client, specialist, and diagnostic testing appointments
• Prepare, update, retrieve, and file charts
• Maintain databases, inventory, and document systems
• Initiate crisis response procedures when necessary

• Relevant education and health or community setting experience
• Advanced Microsoft Excel and Office knowledge
• Strong verbal and written communication skills
• Excellent organization, accuracy, and problem-solving abilities
• Willingness to work various shifts and extended hours

Bring organized client intake, appointment scheduling, and records support to Hamilton Urban Core’s Substance Use Health services.