Water Operations Clerk

Position: Job ID #32273: Water Operations Clerk
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

Job :
Water Operations Clerk

Union: CUPE Local 5167

Job Description  #: 7164

Close date:
By 4:00 p.m. on November 25, 2026.

Duration:
Up to 12 months

Vacancy type:
This posting is for an existing vacancy

SUMMARY OF DUTIES
Reporting to Supervisor, Dispatch and Operations Support, the Water Operations Clerk will perform clerical support duties by analyzing and interpreting data associated with the operation of water meters and water, wastewater and stormwater utility billing for Hamilton Water. Responsible for overseeing, monitoring and implementing all aspects of the water meter work order management, water meter billing accuracy and assists with water meter contractor management.

The successful applicant is accountable for achieving departmental and divisional goals through the effective and efficient use of resources such as policies/procedures, Waterworks By-law and best practices. Acts as the Subject Matter Expert (SME) and resource for inquiries related to water meter operations related programs and services.

GENERAL DUTIES
Coordinate and organize daily duties for Hamilton Water Meter Operations which will include but is not limited to creating, analyzing and reviewing spreadsheets, charts, letters, memos, forms and documents. Data entry into computerized database systems for the creation and costing of work orders for Water Support Services (WSS).

Create, update and resolve work orders for meter related issues. Schedule work orders to Meter Operations staff members, City approved water meter contractor or other Hamilton Water stakeholders for action or resolution.

Liaison with internal and external stakeholders to provide support for customer service and various meter operations programs.

Research, identify and resolve discrepancies with automated reports daily; escalating to necessary stakeholders as required.

Responds to, and monitors and follows up on technical water meter inquiries by receiving, evaluating and prioritizing nature of enquiry. Review meter related customer billing inquiries and work with internal and external stakeholders to reconcile discrepancies and issue corrections as required.

Liaise with and provide information for property owners with respect to primary meter/sub meter inquires.

Work closely with Meter Technician/Investigators (MTI), and other internal stakeholders to ensure work orders are reviewed and actioned daily. Coordinate and assign MTI schedules and set appointments. Monitor updates to schedules to ensure other stakeholders setting appointments are being created using accepted guidelines.

Ensures accurate assignment and classification of work order creation for the City approved water meter contractor and internal staff and the appropriate costing/charges of work orders to each assignment.

Explains and apply regulations, governing bylaws or policies to carry out assignments and apply them to specific situations.

Enters statistical data and performs analysis using Microsoft Excel or other meter related software.

Ensures the accuracy of the meter population information within internal computerized database systems for the life cycle of each meter from installation through to asset retirement to ensure continuous and accurate water utility billing though the water,wastewater and stormwater utility billing agent.

Runs reports for automation of work order creation from a variety of databases including contractors, building department, etc.

Interprets water metering data from internal and external sources to create work orders and service requests.

Delivers sensational customer service in a diverse environment. Maintain high level of confidentiality in all interactions.

Assists in creating onboarding training material, directing and training of new staff.

Prepares sectional procedures for review and approval by the Supervisor, Superintendent and/or Manager.

Supports the development and implementation of policies and…