Administrative Assistant

Hours:

Monday – Friday, 8:30am– 4:30pm

Rate of Pay:  $25.30/ hour – $29.98/ hour (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity, and market conditions.)

Reason for Posting:  This posting is for an existing vacancy.

Who We Are
At Good Shepherd Centres, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. We operate within an anti-racist, anti-oppression framework and are committed to integrating Harm Reduction practices into our programs.

This opportunity is with Good Shepherd –  Non-Profit Homes (Housing Division).

How You Will Make an Impact
Reporting to the Director, Tenant and Housing Services, the Administrative Assistant supports the Housing Department by providing timely, respectful, and responsive service to tenants and staff. The role coordinates property management routines, supports tenant and property-related matters, and provides administrative and operational assistance to Property and Maintenance Managers while demonstrating Good Shepherd's Mission, Vision and Values.

Key Responsibilities

Coordinate property management routines and provide administrative support to Property and Maintenance Managers.

Respond to tenant inquiries by phone and in person and participate in tenant meetings, as required.

Maintain housing and organizational files, reports, records, keys, and fob logs.

Coordinate pest control activities, including notices, follow-up, treatment recommendations, and monthly tracking reports.

Liaise with tenants and service contractors as requested by Managers.

Conduct unit turnover and annual inspections with Property/Maintenance Managers; coordinate repairs, maintenance, and work orders.

Prepare lease signing packages and conduct lease signings in the absence of the Property Manager.

Prepare tenant correspondence and relevant Landlord and Tenant Board (LTB) forms as requested.

Coordinate move-in/move-out processes and notify Finance, as required.

Assist with service requests, work orders, bank deposits, and budget/expenditure tracking during peak periods or staff absences.

Provide coverage for essential Rental/Office Clerk duties when required.

Gather information, prepare reports, and make recommendations regarding unit turnovers as directed.

Support staff interview packages and candidate pre-screening, as required.

Facilitate cross-training and contribute to a strong, cohesive Housing Department.

Archive Housing and Maintenance files and reports.

Provide administrative support to the Director of Tenant and Housing Services, as required.

Perform other related duties as assigned.

What You Bring to Our Team

Minimum 5 years' experience and/or training in a related area.

Office Administration Diploma or equivalent qualification.

Knowledge of the Housing Services Act (HSA) and Residential Tenancies Act (RTA), including RGI administration, landlord/tenant rights and responsibilities, notice procedures, and compliance requirements.

Ability to interpret legislation and apply it accurately in rental administration and tenant relations.

Excellent verbal and written communication, interpersonal, organizational, and problem-solving skills.

Excellent computer skills, including Excel and Word; experience with Arcori is an asset.

Ability to adapt and work effectively in a fast-paced and changing environment.

Creativity, flexibility, and strong attention to detail.

Respectful, compassionate, culturally competent, and hospitable approach when working with tenants, staff, volunteers, and stakeholders.

Responsive and available to meet the needs of others.

CPR/First Aid and WHMIS certification.

Committed to anti-racist/anti-oppressive practice and demonstrated commitment to the mission and values of…