Absence Management Coordinator

Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Help us achieve our vision of being the best place to raise a child and age successfully. #Be The Reason

• Job :
  Absence Management Coordinator
• Union:
  Non-Union
• Job Description  #: 6142
• Close date: by 4:00 p.m. on November 25, 2026.
• Duration:
  Up to 24 months
• Vacancy type:
  This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Reporting to the Manager, Return to Work Services, the Absence Management Coordinator provides guidance and information to employees regarding income protection benefits and return to work policies and procedures; determines entitlement to short term income protection benefits based on policy and collective agreement regulations; assists employees with the transition from short-term to long-term disability; reviews attendance reports and processes attendance corrections to ensure accurate and timely payroll information.

• Processes weekly attendance corrections to ensure employees’ lost time from work is accurately recorded and processed in compliance with all policies, procedures and collective agreements. Investigates discrepancies with stakeholders and makes/facilitates required corrections to Human Resources management systems and payroll docking.
• Liaises with Financial Assistants, Business Administrators, employees, payroll, union stakeholders and Labour Relations to provide guidance and to troubleshoot issues related to lost time and the Income Protection Plan (IPP).
• Provides education to employees and management related to their roles and responsibilities for submission of doctor’s notes, Short-Term Disability (STD) and Long-Term Disability (LTD) forms as outlined in collective agreements or policies.
• Responsible for claims administration which includes reviewing information to determine eligibility for short-term disability benefits by ensuring doctor’s notes, IPP claim forms (both STD and LTD) are completed and submitted as required.
• Prepares and sends correspondence regarding IPP and attendance management activities to management, employees, solicitors and insurance companies.
• Operates a computer and electronic information systems to prepare, produce, store and retrieve employee data.
• Answers inquiries from stakeholders on the Income Protection Plan and attendance management.
• Provides direction and training to management on the Income Protection Plan, attendance management and absence reporting.
• Performs various audits related to STD and LTD claims to ensure accurate payment of Income Protection Plan benefits.
• Assists the Labour Relations section with grievance/arbitration hearings regarding STD/LTD/ and attendance related matters.
• Compiles, verifies and maintains information and data in accordance with established procedures, using computerized (People Soft, Parklane, Kronos, & Trapeze) and manual (Excel) processing systems.
• Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
• Performs other duties as assigned which are directly related to the normal functions of this position.