Systems Operations Specialist

Systems Operations Specialist### Systems Operations Specialist Apply:
Waterloo, Ontario, Canada:
Full time:
Posted Today:
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** Job

Requisition :
**** Time Type:
** Full time
** Employee Group:
** Staff
* * Job Category:
** IT Support
*
* Employment Type:

** Temporary
* * Department:
** Office of the Registrar - Records Communications
** Hiring Range:
**** Posting Information:
** This posting is for an existing vacancy.
** Term: 16 months
** This position is being offered as a Secondment or contract opportunity.  The internal posting deadline for this position is
* November 19th, 2026,
* at 11:59PM.  This is a Career Path position. The final level will be determined based on demonstrated skills and experience.
** Anticipated hiring ranges:*
* • USG - $56,494-$70,617   
• USG - $61,954 -$77,443
*
* Job Description:

**** Primary Purpose
** Systems Operations Specialists (Specialists) are responsible for systems support through production work. This position is the intermediary between Business Systems Analysts and Records Assistants/Admissions Assistants, providing processing support, specialized coding, and query support.
** Key Accountabilities**#
** Production and Processing Support
*** Responsible for the timely management and execution of daily processes and daily data feeds (e.g., Co-op, milestones, work reports, etc.) to support work of the Registrar’s Office and campus partners
* Responsible for scheduling, maintenance, and support for regular data interfaces with other campus enterprise systems (e.g., Waterloo Works, Learn, Watcard, Faculty systems, data warehouse, etc.); as well as external systems (e.g., ONCAT, eCampusOntario)
* Ongoing maintenance of catalog; coding Senate-approved changes to courses, academic plans, and policies
* Generation of queries and reports for distribution to registrarial staff, faculties and departments
* Identifies interface errors to Supervisor
* Collaborates with IST to resolve systems issues
* Supports Undergraduate Calendar maintenance processes, including oversight of the preface notes, course index page, and making the courses go live
* Supports Records & Systems Team processes such as term activation, appointment coding, academic progression, etc.
* Assists the Records Systems team during system upgrades and participates in assessing system enhancements; when assigned to a project, duties may include:
* Provides testing support
* Collects user requirements;
* Reviews business system design proposals.
* Creates and maintains enrolment requisites to manage access to classes
* Determines best practice and documents guidelines for AA coding (including the use of course lists, requirements and requirement groups)
* Support Grade Point Average calculations during the AP process
* Acting as a resource regarding complex enrolment issues; analyzes and resolves requisite issues
** Training and Documentation
*** Documenting operational business processes and procedures
* Support for training in specialty of portfolio
* Act as a resource for Records team, and Systems Analysts
* Analyzing, reviewing, and maintaining the student information system documentation
* Provides coding advice and processing updates to the Records/Admissions Team  
** The Operations Specialist portfolio will be comprised of a combination of the following activities:
**** Records…