Job Description & How to Apply Below
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Careers At Campus Living Centres
Current job opportunities are posted here as they become available.
The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living environment by providing exceptional communication, timely issue resolution, and consistent community-building efforts. The Resident Experience Manager builds strong relationships with residents, coordinates service needs, supports daily building operations, and enhances overall resident satisfaction and retention. The role also provides operational support to the Operations Manager as required
Essential Functions and Basic Duties
Serve as the first point of contact for resident questions, concerns, and service requests
Build and maintain professional, positive relationships with residents
Coordinate maintenance requests, work orders, and vendor access; follow up to ensure completion
Lead the front desk teams and provide scheduling
Assist with resident move-ins, move-outs, and unit inspections
Communicate building notices, schedules, and operational updates
Support conflict resolution and escalated concerns when appropriate
Conduct regular follow-ups to ensure resident issues are resolved satisfactorily
Assist with lease-related communication, assignments and sublets, renewals, and occupancy support
Maintain accurate records of resident interactions, complaints, and resolutions
Collaborate closely with maintenance, housekeeping, leasing, and management teams
Support emergency communication procedures as needed
Performance Measurements
Performance will be primarily measured on the following factors:
Performance Objectives
Initiative
Inter-Personal Skills
Leadership
Business & Financial Acumen
Communications
Self Development and Appraisal
Health & Safety
Qualifications
Education:
Preferred degree in Communications, Hospitality, Business Administration, Public Relations, Social Sciences, or a related field (or equivalent experience)
Skills/Abilities:
Strong communication and conflict-resolution abilities
Excellent organizational and time-management skills
Professional, friendly, and approachable demeanor
Ability to handle sensitive resident matters with discretion
Proficiency with property management software an asset, email, and Microsoft Office
Ability to multitask in a fast-paced residential environment
Experience
Required:
1–2 years of experience in customer service, property management, student housing, or hospitality
Preferred Skills :
Experience in student housing or multifamily residential operations
Knowledge of leasing procedures and occupancy management
Understanding of health and safety protocols
Experience with student life
Bilingualism considered an asset
Working Conditions
Hours per Week:
Scheduled 44 hours per week (may need to work more as required)
Indoor/Outdoor
Primarily on-site, within a residential building or student housing
May require occasional evening or weekend availability for events, move-in periods, or urgent resident matters
Level of Interruption
High level of interruption
Stress Level:
Moderate overall stress level (peak stress levels in May and September)
Travel Outside of
Location:
Must hold a valid driver’s license and be willing to travel across the city as needed
Artificial Intelligence (AI) Usage
As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.
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