Customer Service Representative

Opportunity

The Opportunity:

Customer Service Representative to join our call center. As the first point of contact, you will ensure every caller feels heard and cared for.

• Answer incoming calls with a friendly and professional attitude
• Convert incoming calls into scheduled service appointments
• Make follow-up calls after recent service visits
• Make outbound calls to membership customers to book annual services
• Prioritize and coordinate service schedules
• Keep customer database up-to-date with accurate information
• Handle other admin tasks as needed

Full Time. Our Customer Service Representatives work in the office for each scheduled shift.

• Supportive and friendly office team environment
• Competitive wages
• Health & dental benefits
• RRSP plan with company match
• Culture building events
• Training and resources to help you learn and grow

• Minimum two years of customer service experience, preferably in a call center environment
• Open availability; our CSRs work rotating shifts
• Great communicator with the ability to connect and build positive relationships with customers and your team
• Detail-oriented with the ability to multitask
• Goal oriented
• Demonstrates a positive attitude and willingness to learn and grow
• Customer service focused

Trusted for Over 100 Years! Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job. Founded on principles of quality and customer care, we are known for top‑notch service, lasting solutions, and a commitment to excellence. Our licensed, insured plumbers offer upfront pricing, no‑pressure sales, and flexible payment plans. Visit our website:(Use the "Apply for this Job" box below)..

Equal Opportunity Employer