Customer Service Representative

Overview

When you join Traffic Tech, you join a team that keeps the global economy moving – literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Working out of our growing Hamilton, ON area we are looking for our next Customer Service Representative. You will be responsible for making sure the movement of freight across North America, or even across the globe, is coordinated and executed successfully according to our customers’ needs.

Your work will support our extensive Operations team and you will communicate thoroughly with other team members and Traffic Tech personnel. This position is a great opportunity to set foot within the extensive logistics field.

• Creating and maintaining strong vendor relationships
• Negotiating with shippers and carriers
• Booking and shipment tracking – monitor pickup and delivery
• Preparing required shipping documentation
• Effective and professional communication with clients and carriers
• Minor accounting functions and data entry

• Customer service experience
• Minimum high school diploma - great opportunity for recent graduates!
• Written and verbal fluency in French/English
• Well-organized self-starters with excellent interpersonal skills who enjoy a dynamic, fast-paced environment
• Possess professional phone mannerisms
• Outgoing personality; high energy; flexible
• Great attitude and desire to work hard while having fun!

• Robust industry with training and mentorship
• Compensation package that includes medical and dental benefits
• Life Insurance/AD&D Insurance
• Long-term disability
• Personal and volunteer time off
• Paid vacation after probationary period

This is a full-time permanent position from Monday to Friday

The salary for this position starts at $50,000+, depending on qualifications and experience.

Traffic Tech is committed to fostering a healthy and accessible work environment. The company is inclusive and respectful to all applicants.

Traffic Tech prohibits discrimination based on disability in all aspects of the employment relationship. Accommodations are available upon request.

Traffic Tech is an equal opportunity employer committed to Diversity, Equity, and Inclusion. We provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, family status, mental or physical disability, or any other legally protected characteristics.