Client Service Representative - Part-time

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking center, using your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work toward their financial goals and must be flexible for banking centre hours that may include evenings, weekends, and travel within a reasonable distance.

• Client engagement – Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and know when to lean on others to create a better solution together.
• Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications and helping them manage their banking needs.

You put our clients first, engaging with purpose to find the right solutions. You go the extra mile because it’s the right thing to do. You’re goal‑oriented, motivated by accomplishing your goals and delivering your best to make a difference. You’re passionate about people, find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity, love to learn, have a strong sense of curiosity, and engage with your heart and mind.

You care about people, respect different perspectives, listen to and learn from the experiences of others, and value honesty, teamwork, and accountability.

Your goals are a priority. Competitive salary, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, vacation, well‑being support, and Moment Makers, our social points‑based recognition program. A paid day of Purpose Day dedicated to your growth and development is also available. All benefits are subject to plan and program terms and conditions.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb We use artificial intelligence tools during the recruitment process and may ask you to complete an attribute‑based assessment and other skills tests (such as simulation, coding, French proficiency).

Job Location:

Hamilton – 1273 Barton St, East

Employment Type:

Regular

Weekly

Hours:

15

Skills:

Accountability, Customer Engagement, Customer Experience (CX), Customer Service, Teamwork

At CIBC, we are in business to help our clients, employees, and shareholders achieve what is important to them. We are committed to equal opportunity and do not discriminate on the basis of race, colour, religion, sex, national origin, disability, veteran status, or any other protected status.