Customer Service Representative- Parts Services; On-Site

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Case Management & Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers.

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

• Understanding Parts Catalogue and Automotive Enthusiast:
  Familiarity with a parts catalogue and automotive components, including their role in vehicle operation, is highly advantageous.
• Problem Solving Expertise:
  Strong problem-solving skills are essential for this role. You will act as a central hub, gathering information from various groups to find solutions.
• Solution-Orientated Approach:
  This role requires a solution-orientated mindset, involving investigative work on multiple issues and the ability to integrate findings effectively.
• Research
  
  Skills:
  
  While not an authoritative position, this role demands excellent research skills to thoroughly investigate issues.
• Analytical Thinking:
  Ability to analyze problems and outline necessary steps to achieve a positive resolution.
• Communication
  
  Skills:
  
  Deliver challenging messages with empathy, patience, and clear guidance.
• Order Management:
  Review and assist with orders, check part availability, use discretion in communicating about ETA issues, support other departments, and guide them in finding and utilizing information.
• Documentation:
  Maintaining accurate records of parts transactions, including orders, deliveries, and inventory adjustments.
• Collaboration:
  
  Work with cross-functional teams and provide actionable insights back to our clients.
• Inventory Management:
  Efficiently use inventory tool to identify accurate part numbers, specifications based on VIN information.
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:

• High School diploma
• Experience working with Automotive is an asset and preferred
• Proven experience in inventory management or a related field.
• Communicate effectively with various stakeholders both in written and verbal forms.
• Experience with the Microsoft Office Suite.
• Must be flexible, detail oriented, organized, able to multi-task with variety of different tools.
• Problem-solving skills, detail oriented with an ability to work independently and under pressure.
• Proficiency in fast-paced environments.
• Eagerness to learn new technologies.

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $21/hr. (pay rate will…