Customer Service Representative Automotive

Position: Customer Service Representative for Automotive Sector
Advance your customer service career with Concentrix as an Automotive Customer Service Representative. Engage with customers in both French and English, providing on-site support and resolution.

In this role, you will be the primary contact for automotive inquiries, assisting clients via phone and online channels. Candidates must be 18+, hold a secondary education, and ideally possess 1-3 years of experience in a contact center. You'll troubleshoot technical issues and provide support for billing and vehicle connectivity inquiries.

Key Responsibilities:

• Respond to customer inquiries and resolve product concerns

• Troubleshoot software, hardware, and networking issues

• Make necessary outbound follow-up calls

• Assist with billing and vehicle connectivity needs

• Keep accurate records of all communications

Requirements:

• Must be 18 years or older with a secondary education

• 1-3 years of customer service experience preferred

• Fluency in French and English confirmed

• Minimum typing speed of 30 words per minute

• Must pass technical assessments

Utilize your bilingual skills to enhance customer satisfaction at Concentrix.
#J-18808-Ljbffr