Customer Service Representative

Winston Brock Recruitment, on behalf of our Hamilton-based client, is seeking a  Customer Service Representative  to join their growing team.

Role Overview
The Customer Service Representative plays a key role in ensuring timely and professional handling of all in-bound customer inquiries. This role demands accuracy, efficiency, and a strong understanding of how customer service integrates with broader business functions. You’ll contribute to customer satisfaction, support corporate sales initiatives, and help maintain seamless operations across the sales cycle.

You will make your impact by:

Responding to customer inquiries email and phone with a high degree of professionalism and attention to detail

Accurately reviewing and processing incoming customer orders

Supporting the onboarding and servicing of customers

Gaining a strong understanding of the client’s industry and business needs to make informed recommendations

Maintaining in-depth knowledge of company products and production capabilities

Delivering consistent, solutions-oriented customer experiences

Managing multiple tasks and priorities with strong organization and communication

You are a great fit if you:

Hold a post-secondary diploma or degree in Business or a related field

Have 2+ years of experience in sales, administration, and/or customer service

Bring strong verbal, written, and presentation skills

Are detail-oriented, highly organized, and excel at multitasking

Thrive in a collaborative, fast-paced environment

Have strong computer skills and proficiency in MS Office

Are able to quickly identify customer needs and direct them to the right internal contact

Can travel occasionally, including to the U.S., if required

What’s in it for you:

Competitive Pay: $24-$26/hour

Benefits:
Comprehensive benefits package

Stability: A stable, full time position with an established and growing organisation

How to apply:

Qualified candidates are invited to submit their resumes for consideration. We appreciate all applications; however, only those selected for an interview will be contacted.

Winston Brock Recruitment, as well as our client, is an equal opportunity employer committed to building a diverse workforce. Winston Brock Recruitment, as well as our client, believes in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

Please advise us at any point during the recruitment and selection process if you require accommodation.

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