Member Services Rep

Here we grow again!
Come join us and become part of the greatest growth story to ever be told in the fitness industry. Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Position Overview
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you’re passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.

Responsibilities

Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.

Exceed personal sales goals by leveraging effective sales techniques and strategies.

Demonstrate unwavering integrity and adherence to company core values in all interactions.

Provide excellent customer service while managing members’ accounts and booking Crunch One Kick Offs.

Foster a welcoming environment for co-workers, members, and guests at all times.

Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.

Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.

Maintain a clean facility and promptly address member requests and issues.

Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.

Effectively communicate special events, club services, programs, and schedules to members and guests.

Serve as an expert on all aspects of club facilities, services, and operational hours.

Required Skills & Experience

Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.

Effective communication skills, both written and verbal.

Strong customer service orientation with a commitment to exceeding expectations.

CPR/AED certification required (can be obtained within 30 days of hire).

A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.

Physical Requirements

Ability to lift or move up to 50 lbs.

Prolonged standing and walking required for daily duties.

Our Core Values

Communication is Key — Clarity and transparency with our processes and expectations

Leaders Grow Leaders — We empower, develop, and support each other through shared commitment

All In, All The Time — We give 100% without hesitation

Challenge Transforms Growth — We embrace our challenges as an opportunity to learn and grow

Teamwork and Community — our team plays a vital role in our success and are valuable contributors to the community

Benefits

Bonus based on performance

Company parties

Employee discounts

Opportunity for advancement

Training & development

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