Job Description & How to Apply Below
Service Operations Coordinator Reference# 38369
Waterdown, Ontario
Primary Responsibilities Assist in the management and coordination of the end-to-end activities of the repair and upgrade process, to ensure successful completion and return of the customer’s product.
Communicate to the internal Customer Service team, on a regular basis, the status of the service event actions including issues impacting delivery as promised and/or contracted.
Resolve and elevate issues impacting on-time deliveries and revenue recognition.
Participate in maintaining a capacity plan and repair schedule for the Service Centers.
Provide repair routing guidance to the Customer Service team.
Chair regular meetings with Service Centers and the internal teams to ensure customer and revenue commitments are being met.
Track and communicate due items in Returned Material Authorization (RMA) to the Service Center and Materials team.
Pre-stage material and resources to meet customer commitments.
Review customer documentation and liaise with the Customer Service team as required to collect missing information.
Create and update work orders as required.
Ensure repair data is complete and accurate in the ERP system.
Update entries into the U.S. Government IUID registration site.
Report Service Center RTAT overall and Customer experience RTAT.
Ensure all required documents are uploaded in ERP LN.
Proactively identify and resolve risks and obstacles to support successful outcomes and ensure smooth service delivery.
Continuously enhance service center processes to reduce risk, eliminate barriers, and ensure efficient, accurate distribution of service data and information.
Coordinate and document repair activities to ensure service centers remain on schedule and aligned with operational goals.
Required Capabilities Demonstrate ability to work in a fast‑paced service‑oriented environment.
Understanding of Aerospace / High‑Tech industry is an asset.
Effective communication skills and strong command of both written and oral English.
Strong organization, time‑management skills and attention to detail.
Ability to multi‑task and work under pressure.
Strong analytical and problem‑solving skills.
Knowledge of ISO
9000/AS9100 standards is an asset.
Knowledge of repair scheduling and capacity planning.
Desired
Education and Experience Requires fully proficient job knowledge/skills. Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post‑secondary / Associate’s Degree with a minimum of 2 years of prior related experience.
Experience in a Customer Administration or Repair Management environment.
Experience with Export Controls, ITAR and controlled goods is a plus.
Compensation In the province of Ontario, Canada, the pay range for this position will be $29.80/hr to $39.42/hr.
Equal Employment Opportunity At L3
Harris, we foster an inclusive and equitable workplace. L3
Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, and membership in any other group protected by federal, state or local laws.
L3
Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance. In addition, L3
Harris performs pre‑employment substance abuse testing where required. L3
Harris maintains a drug‑free workplace.
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