Customer Service Representative

Overview  When you join Traffic Tech, you join a team that keeps the global economy moving – literally.
Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.
Your Part in It  Working out of our growing Hamilton, ON area we are looking for our next Customer Service Representative. You will be responsible for making sure the movement of freight across North America, or even across the globe, is coordinated and executed successfully according to our customers’ needs.
Your work will support our extensive Operations team and you will communicate thoroughly with other team members and Traffic Tech personnel. This position is a great opportunity to set foot within the extensive logistics field.
Customer Service Representative  What the Job Entails   Creating and maintaining strong vendor relationships
Negotiating with shippers and carriers
Booking and shipment tracking – monitor pickup and delivery
Preparing required shipping documentation
Effective and professional communication with clients and carriers
Minor accounting functions and data entry

What We Are Looking For   Customer service experience
Minimum high school diploma - great opportunity for recent graduates!
Written and verbal fluency in French/English
Well-organized self-starters with excellent interpersonal skills who enjoy a dynamic, fast-paced environment
Possess professional phone mannerisms
Outgoing personality; high energy; flexible
Great attitude and desire to work hard while having fun!

What We Offer   Robust industry with training and mentorship
Compensation package that includes medical and dental benefits
Life Insurance/AD&D Insurance
Long-term disability
Personal and volunteer time off
Paid vacation after probationary period
This is a full-time permanent position from Monday to Friday
The salary for this position starts at $50,000+, depending on qualifications and experience.
Traffic Tech is committed to fostering a healthy and accessible work environment. The company is inclusive and respectful to all applicants.
Traffic Tech prohibits discrimination based on disability in all aspects of the employment relationship. Accommodations are available upon request.
Traffic Tech is an equal opportunity employer committed to Diversity, Equity, and Inclusion. We provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, family status, mental or physical disability, or any other legally protected characteristics.

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