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Specialist, Customer Service/HelpDesk, Customer Success Mgr./ CSM
Job Description & How to Apply Below
JOB SUMMARY
The Welcome Specialist sets the tone for an excellent customer experience by greeting and directing the customer to get the appropriate resolution to build customer loyalty.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned:
Approaches and greets every visitor to the store, promptly and professionally in order to encourage a positive customer experience in the Retail store
Diffuses potential confrontational situations by exercising patience and practicing good techniques
Assesses the customer's situation to determine the sales/service request as well as merchandise desired
Enters the customer in the relevant queue along with the reason for visiting the
Assists waiting customers with preliminary paperwork that will be required for their transaction, i.e. completion of subscriber forms
Maintains control of the customer queues, which includes setting an expectation of wait time for each customer
Promotes products and services to customers as they wait; and ultimately transitioning each customer to a sales/service representative
Acquires and maintains up-to-date knowledge of products and services by attending training and reviewing product literature
Remains flexible and open to perform additional and different duties as business demands
SKILLS AND ABILITIES
Exceptional verbal communication skills
Excellent negotiations Skills
Ability to make recommendations for potential sales
Aptitude to learn communication products and services
Passionate about providing a high level of customer service
Ability to handle a fast-paced environment with composure and efficiency
Willingness to work a flexible schedule that includes Saturdays
Willingness to learn the company’s products and services
The ability to continuously stand throughout the workday
Ability to work overtime as required
EDUCATION and/or EXPERIENCE
Experience working in a large team
Proven high level customer service in a fast-paced environment
Previous experience in a sales environment
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