Customer Care Expert Fintech

Become a key player as a Customer Care Expert in a thriving fintech company based in Hamilton, ON. Deliver exceptional support to users dealing with payment inquiries in a full-time, dynamic environment.

This role offers rotating shifts and revolves around providing high-quality, white-glove service to both business and consumer users. You will be crucial in maintaining customer satisfaction while troubleshooting issues and pursuing opportunities for advancement into Account Management or QA within a year.

Key Responsibilities:

• Respond to customer emails and calls with professionalism

• Troubleshoot payment and platform-related concerns effectively

• Collaborate with financial institutions to resolve inquiries

• Manage support ticket workflow with thorough follow-up

• Engage in team initiatives to enhance service quality

Requirements:

• At least 1 year in customer support or hospitality

• Strong ability to communicate complicated details clearly

• Dedicated to providing quality service first

• Knowledge of CRM systems like Zendesk preferred

• Skilled in Microsoft Office and keen to adapt

Utilize your customer service talents in an exciting fintech space and grow within this vibrant, inclusive company.
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