Customer Engagement Representative at Royal Building Solutions

Drive customer engagement as a Customer Engagement Representative at Royal Building Solutions. Provide exemplary service through various communication methods while managing accounts effectively.

In this contractual role, you will engage with customers face-to-face, over the phone, and via email. Responsibilities include processing customer orders and financial transactions, creating accurate quotes, and ensuring timely shipping. Familiarity with JDE systems will enhance your efficiency in managing reports and invoicing, key for retention and satisfaction.

Key Responsibilities:

• Coordinate customer order processing and shipping

• Handle incoming inquiries via phone and email

• Use JDE system for invoicing and record keeping

• Upsell to existing accounts for increased sales

• Provide comprehensive after-sales service

Requirements:

• High School Diploma necessary

• Customer service or inside sales experience preferred

• Ability to follow business procedures effectively

• Strong communication skills are essential

• Adaptability in a fast-paced work environment

Leverage your skills in customer engagement at Royal Building Solutions to make a meaningful impact!
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