Member Service Representative Position

Become a Member Service Representative with First Ontario and provide top-tier service in a dynamic environment. Focus on transactional sales while prioritizing member needs and satisfaction.

In this engaging role, you will deliver prompt and efficient service while assisting members with their banking needs. Responsibilities include handling transactions, cross-selling products, and maintaining effective communication with both members and team members. Your contributions will support overall customer satisfaction and branch objectives set forth by the management.

Key Responsibilities:

• Facilitate accurate transaction services, including cash handling

• Recognize and leverage opportunities for service improvement

• Address member inquiries and concerns effectively

• Ensure compliance with operational policies and guidelines

• Partake in the organization of branch activities and upkeep

Requirements:

• Education completion equivalent to Grade 12

• Previous experience in a customer-centric or cash handling role preferred

• Experience with MS Office is beneficial

• Excellent interpersonal and communication skills

• Ability to be flexible and work collaboratively

Apply your skills in service and sales as you support First Ontario's mission in member satisfaction.
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