Customer Service Specialist at Birnie Plumbing

Elevate customer experiences at Birnie Plumbing & Drains as a Customer Service Specialist. This full-time opportunity focuses on handling calls and ensuring customer appointment satisfaction.

In this critical role, you will engage directly with customers, providing them with the support they need. With a minimum of two years in customer service, preferable in a call center, you will be responsible for taking calls, confirming appointments, and updating customer information. Your communication prowess and attention to detail are vital for maintaining high customer satisfaction.

Key Responsibilities:

• Respond to customer calls with a friendly demeanor

• Schedule service appointments efficiently

• Conduct follow-up calls to ensure satisfaction

• Keep customer records up-to-date

• Perform administrative duties as necessary

Requirements:

• At least two years of customer service experience

• Availability for varied scheduling

• Strong ability to communicate and build relationships

• Detail-oriented with good multitasking skills

• Positive attitude and desire to develop skills

Join Birnie Plumbing & Drains and help us enhance customer engagement!
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