Automotive Customer Service Rep; Bilingual: French​/English On-site

Join a world‑class team in Hamilton, ON, as an Automotive Customer Service Representative. We’re looking for passionate individuals to deliver exceptional customer experiences and solutions for a leading automotive brand.

• Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the clients’ products and/or services.
• Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow‑up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
• Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs.
• Deliver expert customer experiences with a smile.

• 18 years or older with secondary education.
• Talent, passion, and patience to deliver excellence in customer service.
• 1–3 years of customer service work experience (in a Contact Centre environment preferred).
• Expected to utilize multiple systems on a PC throughout day‑to‑day tasks and pass technical assessments.
• Able to speak, write and understand English and French; confirmed by assessment.
• Ability to pass a typing test with at least 30 words per minute.

• Base salary: $19.35/hr with advanced roles at $23.00/hr, plus incentives aligned with individual and company performance. Actual salaries vary based on location, qualifications, experience and competencies.
• Medical, dental and vision insurance, comprehensive employee assistance program (EAP) and registered retirement savings plan.
• Paid time off and holidays, paid training days.
• Automotive purchase discounts.
• Paid training and opportunities for referral bonuses.
• Company events and community support.
• Networking and leadership opportunities across professional groups.
• Locker rooms, staff kitchen, vending, food court nearby and lounge area.
• Other perks and benefits.

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications and other materials submitted to help us identify the best candidates for the role.

Only qualified applicants who are legally authorized to work in Canada will be considered.