Assistant Manager, Ticketing TD Coliseum

Position: Assistant Manager, Ticketing | Full-Time | TD Coliseum
Position Summary
The Assistant Manager, Ticketing supports the day-to-day execution of ticketing operations across professional hockey, concerts, and live events. This role plays an important part in delivering a seamless ticketing experience by supporting event builds, inventory management, ticket fulfillment, customer service operations, and event-day execution. Working closely with the Director, Ticketing, and the broader ticketing team, this position helps ensure all ticketing systems, processes, and customer interactions are executed accurately and efficiently from event setup through settlement.

This is a highly organized, detail-oriented role for someone who thrives in a fast-paced live event environment and enjoys balancing ticketing operations, customer service, and event execution.

This role pays an annual salary of $60,000-$70,000 CAD.

Benefits
Health, dental, and vision insurance; pension matching; paid time off (vacation days, sick days, statutory holidays).

This position will remain open until September 4, 2026.

Responsibilities

Support daily ticketing operations across professional hockey, concerts, and live events

Assist with event builds, ticket setup, inventory management, holds, offers, and pricing updates within the ticketing platform

Process internal ticket requests, complimentary ticket requests, and ticket fulfillment needs

Support ticket settlements, event reconciliation, and reporting activities

Build, manage, and maintain ticketed events across primary ticketing platforms

Assist in managing events through their full lifecycle, from on-sale setup through post-event settlement

Support operational readiness for onsales, event launches, and ticketing promotions

Coordinate with promoters, internal departments, and partners to ensure accurate event setup and execution

Help ensure a high-quality customer service experience for all ticket buyers and guests

Support customer inquiries related to ticketing, account management, exchanges, and event information

Assist with day-of-event Box Office operations and troubleshoot ticketing-related issues in real time

Support training and oversight of part-time ticketing and box office staff as required

Assist with fulfillment of premium seating commitments, ticket packages, and contractual ticket allocations

Support ticket processing and delivery for internal stakeholders and premium clients

Ensure timely and accurate fulfillment across all ticketing products and channels

Assist with preparation of daily sales reports, attendance reports, and event settlement documentation

Support balancing of daily ticketing revenue and reconciliation processes

Assist with bank deposits and financial reporting requirements in partnership with Finance

Maintain accurate ticketing records and documentation

Assist with scanner setup, programming, testing, and event-day operations

Support attendance reporting and access control tracking as required

Help troubleshoot ticketing software, scanners, and related systems

Support ongoing maintenance and optimization of ticketing systems across event and non-event days

Work closely with Ticketing, Premium Sales, Marketing, Finance, Venue Operations, and Guest Services teams

Support coordination with promoters, tenants, ticketing partners, and external stakeholders

Assist with organization-wide initiatives related to ticketing operations and guest experience

Qualifications

Post-secondary education in Business, Event Management, Sports Management, or a related field, or equivalent experience

2–3 years of experience in ticketing, box office operations, or live event operations

Experience in sports, entertainment, or venue operations is preferred

Experience with Ticketmaster platforms including Archtics, Host, TM1, Account Manager, and mobile ticketing tools, is strongly preferred

Strong attention to detail with excellent organizational skills

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Strong customer service and problem-solving skills

Excellent verbal and written communication skills

Ability to work independently while collaborating effectively across teams

Comfortable troubleshooting operational and ticketing-related issues in real time

Proficiency with Microsoft Office Suite and ticketing/CRM systems

Resourceful, adaptable, and highly dependable

Availability to work evenings, weekends, and event days as required

Fast-paced environment requiring adaptability and quick decision-making

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