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Automotive Customer Service Rep; Bilingual: French/English On-site
Job Description & How to Apply Below
# Automotive Customer Service Rep (Bilingual: French/English) On-site
Concentrix
Full Timemid Hamilton, Ontario, CAPosted 2 days ago##
Role Overview Concentrix is hiring a mid-level Automotive Customer Service Rep (Bilingual: French/English) On-site. This is a full-time role in Hamilton. posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoringORBenefits Join Hamilton ON Automotive Customer Representative Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score##
Job Description Join a world-class team in Hamilton, ON, as an Automotive Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Service Representative position at Concentrix is the right place for you!
As an Automotive Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.
CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!
That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role As an Automotive Customer Service Representative, you will:
* Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.
* Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
* Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs
* Deliver expert customer experiences...with a smile
Your Qualifications Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:
* 18 years or older with secondary education
* Talent, passion, and patience to deliver excellence in customer service
* 1-3 years of customer service work experience (in a Contact Centre environment preferred)
* You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
* Able to speak, write and understand English and French which will be confirmed by an assessment
* Be able to pass a typing test with at least 30
WPMWhat’s In It For You One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in…
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